Duties and ResponsibilitiesReceiving and signing in guests, and providing them with the required information on products and services.Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and the hotel’s set standards.Receive feedback from guests using the hotel’s facilities, and address their requests, inquiries, or concerns.Preparing reports on various matters as reported at the reception such as complaints, suggestions, and concerns, and communicating them to the responsible Managers.Make and receive all telephone calls and provide callers with necessary information and assistance.Upsell hotel amenities and services to guests.Monitor and control of stationaries, supplies, and other consumables in the section.Support Library operations as and when required.Function as a center of information for guests and staff.Update the notice boards and the marketing screens.Keep abreast of attractions, current promotions, and hotel events to provide information to members and guests on request.Make purchasing and store requisitions for the department.Ensure the front desk is always clean and tidy. Key Qualifications A Degree/Diploma in Business ManagementMust have at least 3 years’ customer service experience in a busy environmentExcellent Communication skillsInnovative and solutions orientedHonest and with strong integrity Ambitious, connector and a go-getterIntelligent, quick learner and quick thinkerGood Customer service skills
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