Receptionist

A leading group of Medical Centers based in the Mount Kenya region is looking for an experienced Receptionist.

Requirements

EDUCATIONAL QUALIFICATIONS

• Diploma in Front Office Administration, Business Administration or an equivalent qualification

• Certificate in Computer Packages Studies

RELEVANT EXPERIENCE

• 2 years working in a busy front office preferably in a Hospital Setup.

• Proficient in computers

• Proficient in handling, counting and recording cash & cash transactions 

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Good communication & interpersonal skills

• Good problem solving skills

• Excellent Customer Service & people skills

• Ability to work in a team and work with minimum supervision

• Ability to multi-task & detail oriented

Duties & Responsibilities

• Apply all functional computer applications to process daily front office transactions at compliance level standards

• As a cashier, maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of the computer system. , Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure.

• Update data and records in the computer system.

• Beware of the down time and data protection procedure in the event of a system failure.

• Check and verify patient data in the computer system and bill the correct patient for the right services and collect the right amount of payment for the services.

• Verity that all benefits for corporate employees are billed as per entitlement.

• Ensure correct invoices, signed claim forms by both the patients and those attending them are generated and submitted for dispatch together with approvals for pre-authorizations (if any)as per scheme requirement.

• Assist other reception staff when the need arises in order to foster overall efficiency of the Centre and deliver timely patient care.

• Complete any other duties that may be required by the Supervisor or Manager.

• Complete any other duties that may be required by the Supervisor or Manager.