Tours & Travel Jobs In Kenya. Job title: Reservation Assistant,Industry: Tours and Travel, Location: Lavington, Nairobi,3 months’ Probation: 18k-20k, Salary after Probation: 20k-25k Plus commission,Our client is a leading Tours and Travel Company, and they seek to recruit a dynamic and self-motivated individual to the position of Reservations Assistant to be based in Nairobi. The Reservations Assistant is responsible for guaranteeing smooth and efficient operations of the department through prompt, effective and proper reservations services in order to achieve maximum guests’ services. Duties & Responsibilities Assist in bookings, reservations & ticketing for domestic flights.Assist in the day- to –day duties of the reservations to ensure the highest level of performance.Ensuring competitive tour costing, quotations and pricing for accommodation and air.Ensuring proper management and preparation of client’s itineraries per their request.Hotel bookings and confirmations.Overseeing proper Invoicing and Accounting of filesRespond to emails and phone callsProvide excellent customer services to clients, agents and suppliers as requiredRespond to enquiries regarding hotels & safaris within 24hrsPrepare itineraries to the various destinations of interestKeep clients up to date with changes in the travel industryEnsure payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit saleCreate contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract ratesMaking follow-ups on tour quotationsEnsuring that tours quotations are competitive as well as terms & conditionsAssist in visa application for visitorsAny other duty assigned Qualifications A degree/Diploma in Tours & Travel or Business Administration or related field from a recognized Institution.Minimum 2 years’ working experience as a Reservation Assistant in Tours and Travel industry or working in service industryProficiency in English both written and spokenExcellent computer skills with good knowledgeHandle high working pressureStrong time management and organization skills Excellent communication skillsOutstanding leadership, planning and negotiation skillsFemale candidate encouraged to apply
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