Reservation Consultants [2] (Hospitality)

Summit Recruitment and Search Africa is a leading Recruitment and Executive Search agency head quartered in Kenya providing outstanding talent to a wide range of companies and NGO’s in various business sectors across Africa.

Our client a high-end lodge in the Hospitality Sector is looking to recruit Reservation Consultants . They will be responsible for handling room reservation requests, checking in and checking out of guests and upselling the hotel properties. The ideal candidates must have at least 3 years’ experience in the hospitality sector , have a positive attitude as well as an engaging, friendly and pleasant personality.

Key Requirements:

Book and enter room reservation requests using Res Request or Property Management System. Update reservations ensuring a flawless check in and check out process. Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities. Assist guests regarding property facilities in an informative and helpful way as well as handling clients on phone and email in line with the set SOP. Closely liaise with sales and other departments as required.

Qualifications

Must a bachelor’s degree or diploma in hospitality or its equivalent. Must have at least 3 years’ experience in Reservations (Hospitality) Must experience working with Res Request or Property Management System. Computer literate in Microsoft Window applications required and be able to type 25 words per minute. Highly responsible, reliable and able to work well under pressure in a fast-paced environment. Strong interpersonal and problem-solving abilities. A team player and skilled in customer service.