Senior HR Officer

POSITION TITLE:Senior HR Officer
FUNCTION/DEPARTMENT: Warehouse Management
REPORTS TO: HRM-Nairobi
DIRECT REPORTS/ SUPERVISES:HR Supervisor, HR Clerk,
JOB PURPOSE:
To provide HR and administrative support to our client’s outsourced warehouse team. The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage.
Working relationships:    
INTERNAL
•    All staff in Our Client Outsourced Warehouse site
•    HR team
•    Payroll
EXTERNAL
•    Caterers
•    Outsourced labour providers
•    Government bodies
•    Transport providers    
Key Responsibilities
1. Workforce Planning & Resourcing
•    Lead resourcing for all vacant positions within the Warehouse and site operations.
•    Coordinate recruitment activities with HR teams, hiring managers, and outsourced labor providers.
•    Ensure manpower planning aligns with operational demand, productivity targets and budget.
•    Support succession planning for all key positions to avoid gaps
2. HR Operations & Compliance
•    Ensure strict adherence to all HR procedures, including recruitment, induction, confirmation, separation, discipline, salary inputs, training, and performance appraisals.
•    Monitor and enforce compliance with statutory labor laws, company policies, and internal controls.
•    Act as the site custodian for audits and HR compliance reviews.
3. Employee Lifecycle Management
•    Oversee induction of all new employees on AGL policies, procedures, code of conduct, and site regulations.
•    Ensure timely creation and approval of employee email and system access.
•    Manage staff separation processes, including documentation, clearances, and exit reporting.
4. Attendance, Leave & Utilization Management
•    Monitor staff attendance, absenteeism, and leave utilization to ensure alignment with KPIs and operational requirements.
•    Ensure leave planning is followed and leave liability is maintained within acceptable limits.
•    Review attendance summary sheets to support payroll and vendor invoicing.
5. Outsourced Labor & Vendor Management
•    Coordinate with outsourced labour providers to ensure workforce delivery meets business needs.
•    Verify subcontracted labour invoices against attendance, utilization, and approved rates.
•    Monitor HR service provider KPIs and conduct periodic performance reviews.
6. Employee Relations & Discipline
•    Handle disciplinary matters at the our client outsourced site in line with company policy and Labor law.
•    Support grievance handling, dispute resolution, and disciplinary investigations.
•    Manage employee relations to maintain a productive and harmonious workplace.
•    Participate in and support works council and industrial relations forums.
7. Health, Safety & Wellbeing
•    Ensure adherence to occupational health and safety standards, government regulations, and company policies.
•    Promote a culture of safety, compliance, and employee wellbeing across the site.
•    Coordinate with HSE teams on compliance and corrective actions.
8. Reporting & Analytics
•    Prepare and present periodic HR reports including: 
o    Workforce numbers and utilization
o    Leave and absenteeism trends
o    Turnover and attrition analysis
o    Training, discipline, and engagement metrics
•    Provide insights and recommendations to site and senior leadership.
9. HR Administration & Site Support
•    Oversee day-to-day operations of the HR & Admin desk, ensuring timely response to staff queries.
•    Ensure proper filing, documentation, and renewal of statutory and operational certificates.
•    Manage administrative support activities such as stationery requests and staff meal coordination.
•    Attend toolbox talks ,site meetings, record minutes, and drive closure of action items.
10. People Management
•    Lead and develop the site HR team
•    Delegate operational tasks while maintaining governance, control, and accountability.
•    Build HR capability to support a high-volume, fast-paced operation.
Qualifications
•    Degree in Human Resource Management or equivalent.
•    Knowledge of Labour laws
•    Member of IHRM
•    CHRP certification is a MUST
Experience
•    A minimum of 5 years of HR experience, with at least 3 years served in the role of Senior HR Officer.

•    The ideal candidate should have experience managing large outsourced teams within a fast-paced FMCG or warehouse environment and be flexible to work both day and night shifts. Operational exposure will be an added advantage.
Key Skills
•    Computer literacy
•    Supervisory 
•    Communication skills
•    Analytical 
•    Counseling skills
•    Administration
Personal Attributes
•    Proactive
•    Strong personality
•    Patient
•    Integrity
•    Confidentiality 
•    Interpersonal relations
•    Able to work within tight deadlines
Benefits:
•    Permanent and Pensionable (Pension after 6 months successful probation)
•    Medical for self + 4
•    Group life