SUPERMARKET MANAGER

JOB TITLE:SUPERMARKET MANAGER

NATURE OF JOB: FULLTIME

INDUSTRY: RETAIL

SALARY: KSHS. 30,000JOB

LOCATION:KANGUNDO ROAD

DUTIES AND RESPONSIBILITIES

Store Operations Management

• Oversee day-to-day operations of the supermarket to ensure smooth running.
• Open and close the store as per operational schedule.
• Ensure cleanliness, organization, and safety in all areas of the supermarket.
• Handle customer complaints and feedback promptly and professionally.

Staff Management

• Supervise and motivate staff to meet performance standards.
• Prepare staff work schedules and ensure adequate staffing levels.
• Monitor staff attendance and maintain discipline and morale.
• Conduct training and mentorship for new and existing employees.

Sales & Customer Service

• Monitor sales performance and implement strategies to increase revenue.
• Ensure high levels of customer satisfaction through excellent service.
• Monitor customer feedback and address areas for improvement.

Inventory & Stock Management

• Manage stock levels, ensure timely ordering, and prevent stockouts.
• Supervise receiving, storage, and display of goods.
• Conduct regular stock takes and report any discrepancies.
• Ensure proper pricing and labeling of all products.

Financial Oversight

• Monitor daily cash flow and oversee POS operations.
• Ensure accuracy in cash handling, reconciliation, and banking.
• Control shrinkage, wastage, and pilferage within the store.

Compliance & Reporting

• Ensure adherence to company policies, procedures, and local regulations.
• Maintain documentation including sales reports, expense reports, and inventory logs.
• Report daily/weekly/monthly performance to management.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Business Administration, Retail Management, or a related field
• 2-3 years of proven experience as a Supermarket Supervisor or Manager
• Strong leadership, communication, and interpersonal skills
• Excellent organizational and multitasking abilities
• Proficient in MS Office and POS systems
• Knowledge of retail management best practices and customer service standards