Assistant Dispatch Manager

Job Title: Assistant Dispatch Manager
Location Kiambu County
Role Overview
The Deputy Lead Dispatch is responsible for managing all outbound operations, loading supervision, and dispatch coordination at the Distribution Centre. This role ensures timely, accurate, and safe delivery of goods, maintaining OTIF (On Time In Full) targets while coordinating across weighbridge, transport, and warehouse teams.
The Deputy Lead Dispatch reports to Lead Warehouse & Outbound Logistics and supervises Weighbridge Supervisor, Transport Supervisor, and loading teams.
Key Duties & Responsibilities
Outbound Loading & Dispatch Management 
•    Oversee loading operations to ensure trucks are loaded correctly, safely, and efficiently.
•    Ensure compliance with FIFO, batch, and damage prevention standards.
•    Prioritize orders and coordinate with warehouse staff and pickers.
Weighbridge Coordination 
•    Coordinate with Weighbridge Supervisor (Aftab) to ensure all trucks are weighed accurately before dispatch.
•    Resolve or escalate discrepancies affecting outbound shipments.
Transport Coordination 
•    Work closely with Deputy Lead Transport to schedule trucks, manage transporter issues, and optimize fleet utilization.
•    Ensure delivery windows are met and exceptions are escalated.
Operational Planning & Optimization
•    Plan daily loading schedules, vehicle allocations, and delivery sequencing.
•    Implement initiatives to improve loading efficiency, reduce dwell time, and optimize space usage.
Compliance & Safety 
•    Ensure all loading and dispatch activities comply with company SOPs, safety, and regulatory standards.
•    Conduct safety checks and monitor loading practices to prevent accidents and damages.
Reporting & Documentation
•    Generate daily dispatch reports, loading summaries, and KPI dashboards.
•    Maintain records for audit and management review.
Team Leadership & Staff Development
•    Supervise loading and weighbridge staff, ensuring performance, discipline, and adherence to SOPs.
•    Provide coaching and training to optimize skills and productivity.
Continuous Improvement
•    Identify and implement process improvement initiatives in dispatch operations.
•    Collaborate with warehouse leads to integrate outbound processes with overall supply chain efficiency.
Required Skills & Qualifications
• Bachelor’s degree in Logistics, Supply Chain, or Operations Management.
• Minimum 5 years’ experience in FMCG warehouse dispatch operations.
• Strong leadership, planning, and problem-solving skills.
• Proficient in SAP, HighJump, Excel, or similar warehouse systems.
• Knowledge of loading safety, FIFO, batch control, and OTIF delivery metrics.