- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
ABOUT THE COMPANY
We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Were so much more than hotels were creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.
JOB SUMMARY
QualificationsProficiency in OperaAbility to focus attention on guest needs, remaining calm and courteous at all timesAt least 1 year experience working on a similar role.Hospitality background is preferred. Fluency in English; additional languages are a plus.
RESPONSIBILITIES
Greet and welcome guests.Assist guest with luggage’s and maintains the luggage room and long-term. luggage store in a neat and orderly manner.Maintain VIP/Group and individual arrivals reports.Attend to inquiries and provide accurate information to guests.Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.Evaluate everyday status of all hotels and coordinate with various departments such as reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
REQUIRED SKILLS
Customer service, Office administration, management, Reporting
REQUIRED EDUCATION
Diploma, Associate's degree
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