2 months ago
BRANCH OPERATIONS MANAGER (Location: Nyeri)
City Eye Hospital
Management & Business Development
Healthcare
Confidential
Easy Apply
Job Summary
We are seeking a Branch Operations Manager to lead the day-to-day running of our Nyeri facility. This is a leadership role for a results-driven professional who will oversee people, systems, compliance, patient service, and financial discipline. The role reports to the Chief Operating Officer (COO) and partners closely with the Branch Doctor In- Charge and Nairobi support teams.
- Minimum Qualification : Bachelors
- Experience Level : Mid level
- Experience Length : 5 years
Job Description/Requirements
Why Join Us?
- Be part of a mission that transforms lives through sight restoration.
- Lead a branch with autonomy and visibility while receiving strong support from the Nairobi HQ.
- Opportunity to grow your career in healthcare leadership within a respected and expanding hospital.
- Work with a values-driven team that combines professional excellence with service to community.
Key Responsibilities
Operations & Service Delivery
- Oversee all non-clinical operations at the branch (front office, administration, finance, procurement, facilities, and support staff).
- Ensure patient-centred service delivery standards are consistently met.
- Serve as custodian of branch performance reports and use data to guide decision-making.
Compliance & Governance
- Ensure all licenses and statutory requirements are current and displayed.
- Implement hospital policies and standard operating procedures in line with CEH standards.
- Maintain a culture of transparency, ethics, and accountability.
Finance & Administration
- Approve petty cash, waiver sheets, purchase orders, and requisitions within set limits.
- Monitor branch budgets, collections, and expenses to ensure financial discipline.
- Submit timely and accurate operational and financial reports to the COO.
Planning & Growth
- Support implementation of strategies to increase patient volumes and services.
- Analyse operational trends to identify opportunities for efficiency, cost savings, and revenue growth.
- Build and maintain strong relationships with patients, community leaders, regulators, and other stakeholders.
Apply Now
What You Bring
- Bachelor’s degree in business administration, Healthcare Management, or related
- field (Finance/Accounting background is an advantage).
- Minimum 5 years’ progressive experience in operations or general management,
- ideally in healthcare, hospitality, or other service industries.
- Strong financial oversight and reporting skills.
- Proven leadership ability with experience managing teams and operations.
- Excellent communication, stakeholder management, and problem-solving skills.
Our Ideal Candidate
- Data-driven decision maker with strong analytical ability.
- Persuasive communicator who builds trust with teams and stakeholders.
- Creative problem solver who thrives in a dynamic, mission-driven environment.
- Embodies our values of Faith-Inspired Service, Respect for People, and Excellence in Execution.
Email careers@cityeyehospital.or.ke by Friday 17:00 EAT on 10th October 2025 with:
1. Subject: Branch Operations Manager – [Your Name]
2. CV (PDF)
3. Cover Letter
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