Deputy Lead Dispatch
Job summary
The Deputy Lead Dispatch manages outbound operations, loading, and dispatch coordination, ensuring safe, accurate, timely deliveries, meeting OTIF targets, and supervising weighbridge, transport, warehouse, and loading teams effectively.
Job descriptions & requirements
Key Duties & Responsibilities Duty
Detailed Activities
Outbound Loading & Dispatch Management
Oversee loading operations to ensure trucks are loaded correctly, safely, and efficiently.
Ensure compliance with FIFO, batch, and damage prevention standards.
Prioritize orders and coordinate with warehouse staff and pickers.
Weighbridge Coordination
Coordinate with Weighbridge Supervisor to ensure all trucks are weighed accurately before dispatch.
Resolve or escalate discrepancies affecting outbound shipments.
Transport Coordination
Work closely with Deputy Lead Transport to schedule trucks, manage transporter issues, and optimize fleet utilization.
Ensure delivery windows are met and exceptions are escalated.
Operational Planning & Optimization
Plan daily loading schedules, vehicle allocations, and delivery sequencing.
Implement initiatives to improve loading efficiency, reduce dwell time, and optimize space usage.
Compliance & Safety
Ensure all loading and dispatch activities comply with company SOPs, safety, and regulatory standards.
Conduct safety checks and monitor loading practices to prevent accidents and damages.
Reporting & Documentation
Generate daily dispatch reports, loading summaries, and KPI dashboards.
Maintain records for audit and management review.
Team Leadership & Staff Development
Supervise loading and weighbridge staff, ensuring performance, discipline, and adherence to SOPs.
Provide coaching and training to optimize skills and productivity.
Continuous Improvement
Identify and implement process improvement initiatives in dispatch operations.
Collaborate with warehouse leads to integrate outbound processes with overall supply chain efficiency.
Required Skills & Qualifications
Bachelor’s degree in Logistics, Supply Chain, or Operations Management.
Minimum 5 years’ experience in FMCG warehouse dispatch operations.
Strong leadership, planning, and problem-solving skills.
Proficient in SAP, HighJump, Excel, or similar warehouse systems.
Knowledge of loading safety, FIFO, batch control, and OTIF delivery metrics.
Key Performance Indicators (KPIs) with Formulas
KPI
Formula
Target
Measurement Method
Loading Accuracy
Error-free loads / Total loads x 100
100%
Daily loading logs
OTIF Delivery
Orders delivered on time & in full / Total orders dispatched x 100
100%
Transport & dispatch records
Weighbridge Coordination Compliance
Trucks weighed before dispatch / Total trucks dispatched x 100
100%
Weighbridge logs
Transporter Issue Resolution
Transport issues resolved within SLA / Total issues reported x 100
100%
Exception logs
Staff Performance & Leadership
Rating based on team adherence to SOPs, attendance, and task completion
≥90%
Supervisor observation & reports
Process Improvement Initiatives
Count of initiatives implemented per quarter
≥1
Improvement log
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