Fulfilment Clerk (Warehouse Management System)

Job Title – Fulfilment Clerk (Warehouse Management System)
Department: Warehouse & Outbound Logistics
Reports To: Dispatch Associate
Location: Kiambu County
Job Purpose
The Fulfilment Clerk is responsible for coordinating all outbound order fulfilment activities within the HighJump Warehouse Management System (WMS) from order release to loading preparation. The role ensures customer orders are accurately grouped into vehicle loads, released for picking, monitored throughout the picking process, and prepared for dispatch through proper staging identification and dock allocation. The Fulfilment Clerk acts as the operational control point linking Warehouse Operations, Transport, Dispatch, Inventory, Security and Customer Service to ensure every shipment is delivered accurately, efficiently and on time.
Key Responsibilities
Order Management 
Monitor and prioritize customer orders in HighJump WMS;validate order readiness and release orders for fulfilment.
Load Planning 
Create Load IDs, pool multiple orders into vehicle loads, andoptimize loads based on route, capacity, and delivery schedule.
RF Picking Coordination
Release orders to RF guns, monitor picking completion, and resolve picking exceptions (short picks, damages, inventory discrepancies).
Picker Allocation 
Assign pickers through WMS based on order size, warehouse zones, and workload; monitor picking progress and rebalance tasks as required.
Staging Coordination
Coordinate staging activities, ensuring all picked pallets are verified, correctly staged, and ready for loading.
Pallet Identification 
Generate and print pallet labels/stickers containing Load ID, customer, vehicle, route, dock number, pallet sequence, and barcode.
Dock & Vehicle Coordination
Allocate loading docks and communicate vehicle registration, driver, transporter, dock number, and loading schedule to all operational teams.
WMS Transactions 
Maintain accurate and real-time WMS transactions for load creation, picker assignment, staging, dock allocation, and dispatch readiness.
Exception Management
Investigate and resolve fulfilment, staging, labelling, vehicle, and WMS-related exceptions; escalate unresolved issues promptly.
Reporting & Communication
Prepare daily fulfilment reports and coordinate effectively with Warehouse, Transport, Inventory, Security, Customer Service, and Dispatch teams.
Minimum Qualifications
• Diploma in supply chain management, Logistics, Business Administration or related field.
• Minimum 1 years' experience in warehouse fulfilment or outbound logistics.
• Practical experience using HighJump WMS or a similar warehouse management system.
• Experience with RF scanning technology.
• Strong understanding of warehouse operations and dispatch processes.
• Proficiency in Microsoft Excel and ERP/WMS reporting.