GENERAL MANAGER

JOB TITLE: GENERAL MANAGER

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY: KSHS.100,000-150,000

JOB LOCATION: MWINGI ALONG GARRISSA ROAD

DUTIES AND RESPONSIBILITIES

Operational Management

• Oversee day-to-day hotel operations including front office, housekeeping, food and beverage, maintenance, and guest relations.
• Ensure all departments operate efficiently and in line with the company’s quality standards.
• Implement and monitor operational policies, procedures, and service standards.

Financial Management

• Prepare and manage budgets, forecasts, and financial reports.
• Monitor financial performance and take corrective actions to achieve profit targets.
• Control operational costs and maximize revenue opportunities.

Staff Management

• Lead, motivate, and manage a diverse team across multiple departments.
• Conduct performance evaluations, staff training, and career development initiatives.
• Maintain high team morale, discipline, and ensure compliance with labor regulations.

Guest Experience

• Ensure a high standard of customer service is consistently delivered to guests.
• Handle guest feedback, concerns, and complaints promptly and professionally.
• Implement initiatives to improve customer satisfaction and loyalty.

Sales and Marketing

• Collaborate with the marketing team to implement effective strategies for attracting and retaining guests.
• Monitor market trends and competitor activities to identify new business opportunities.
• Promote the hotel locally to increase bookings and community engagement.

Compliance and Safety

• Ensure compliance with health, safety, hygiene, and environmental regulations.
• Oversee proper licensing, inspections, and compliance with hospitality-related laws and standards.

Technology and Systems

• Utilize hotel reservation systems and ensure accurate record-keeping.
• Maintain basic IT infrastructure and support systems used in daily operations.
• Ensure staff are trained on hotel management software where applicable.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Diploma or Degree in Hospitality Management, Business Administration, or a related field
• Minimum of 4 years’ proven experience in the hospitality industry, with at least 2 years in a leadership or managerial role
• Strong leadership and interpersonal skills
• Excellent communication and organizational abilities
• Proven ability to manage budgets and drive financial performance
• High standards of customer service and attention to detail
• Proficiency in MS Office Suite (Word, Excel, Outlook)
• Familiarity with hotel reservation systems is an added advantage