HOTEL CLEANING SUPERVISOR

JOB TITLE:HOTEL CLEANING SUPERVISOR

NATURE OF JOB: FULL TIME

INDUSTRY: HOSPITALITY

SALARY:KSHS. 35,000-42,000

JOB LOCATION:MOGADISHU, SOMALIA (GREEN ZONE)

DUTIES AND RESPONSIBILITIES

Supervise Daily Cleaning Operations

• Coordinate and oversee the day-to-day cleaning activities across all hotel areas including guest rooms, hallways, public spaces, offices, and service areas.
• Ensure all assigned areas are cleaned and maintained in accordance with hotel standards and schedules.

Inspect Rooms and Facilities

• Conduct regular and surprise inspections of guest rooms and common areas to ensure they meet cleanliness and presentation standards.
• Identify any deficiencies or maintenance issues and report them for prompt resolution.

Lead, Train, and Develop Housekeeping Staff

• Recruit, train, and continuously mentor housekeeping staff in proper cleaning techniques, safety protocols, and customer service.
• Conduct performance reviews, give feedback, and implement staff improvement plans when needed.

Manage Schedules and Rosters

• Prepare and manage staff duty rosters to ensure adequate coverage for all shifts, including weekends and peak periods.
• Approve time off requests, manage shift rotations, and ensure proper handovers between teams.

Inventory and Supply Control

• Monitor stock levels of cleaning supplies, tools, linens, uniforms, and guest amenities.
• Requisition supplies in a timely manner and manage stock rotation to reduce waste and cost.
• Ensure proper storage, labeling, and usage of cleaning chemicals as per safety guidelines.

Ensure Compliance with Health & Safety Standards

• Enforce proper use of PPE (Personal Protective Equipment) and ensure compliance with hygiene, sanitation, and workplace safety regulations.
• Lead regular safety briefings and ensure staff follow hotel emergency procedures.

Handle Guest Requests and Complaints

• Respond promptly to housekeeping-related guest inquiries, special requests (e.g. extra towels, urgent cleaning), and complaints.
• Follow up to ensure guest satisfaction and report major issues to hotel management.

Coordinate with Other Departments

• Liaise closely with the Front Office to track room occupancy, prioritize check-out and check-in cleaning, and manage room readiness.
• Work with Maintenance to report and resolve technical issues (e.g., broken fixtures, plumbing problems).

Maintain Cleaning Standards Documentation

• Keep accurate records of inspections, cleaning schedules, supply inventories, staff attendance, and incident reports.
• Prepare weekly reports for management detailing housekeeping performance, issues, and recommendations.

Promote a Positive Work Environment

• Foster a team-oriented atmosphere with mutual respect and clear communication.
• Address interpersonal conflicts or performance issues professionally and in alignment with HR policies.
• Encourage staff morale, recognize exceptional performance, and support professional development.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Minimum 5 years of proven experience in a similar supervisory role within a hotel, resort, or hospitality environment
• Strong leadership and team management skills with the ability to motivate and guide a diverse team
• Excellent knowledge of cleaning chemicals, tools, and occupational health & safety practices
• Ability to communicate effectively in English; knowledge of Somali is an asset but not required
• High attention to detail, organization, and efficiency
• Flexible and able to work in a fast-paced, multicultural, and secure environment