OPERATIONS OFFICER

JOB TITLE:OPERATIONS OFFICER

NATURE OF JOB: FULL TIME

INDUSTRY:PET GROOMING & CARE SERVICES

SALARY: KSHS.30,000

JOB LOCATION:KAREN, KERARAPON ROAD

DUTIES AND RESPONSIBILITIES

Facility Operations & Maintenance

• Oversee daily operations of the facility, ensuring smooth functioning across all areas.
• Supervise routine maintenance of buildings, equipment, and infrastructure to prevent breakdowns and ensure longevity.
• Coordinate repair work, liaising with external vendors or contractors as needed.
• Develop and maintain preventive maintenance schedules for equipment, utilities, and vehicles.
• Conduct regular inspections to identify issues before they escalate.

Staff Supervision & Leadership

• Supervise pet attendants, cleaners, gardeners, and other operational staff.
• Assign daily tasks, monitor performance, and ensure accountability.
• Train new hires and provide ongoing mentorship to develop staff skills.
• Conduct regular team meetings to communicate expectations, updates, and feedback.
• Promote a culture of teamwork, responsibility, and excellence.

Cleanliness & Hygiene Management

• Ensure all areas of the facility, including pet zones, offices, and outdoor spaces, meet high standards of cleanliness and hygiene.
• Implement standard operating procedures (SOPs) for cleaning routines.
• Monitor waste disposal and environmental hygiene practices.
• Maintain proper storage and sanitation of pet food, supplies, and equipment.

Pet Care Oversight

• Ensure pet attendants follow best practices in caring for animals.
• Monitor the health, safety, and welfare of pets in the facility.
• Assist in creating schedules for feeding, exercise, grooming, and enrichment activities.
• Report any health or behavioral issues promptly to the management or veterinary professionals.

Vehicle & Logistics Management

• Oversee maintenance schedules for all company vehicles, ensuring they are safe and reliable.
• Coordinate fuel, servicing, and minor repairs.
• Plan and monitor vehicle usage for operational efficiency.

Inventory & Resource Management

• Monitor inventory of cleaning supplies, maintenance materials, and pet-related items.
• Forecast needs and coordinate procurement to avoid shortages.
• Ensure resources are used efficiently to minimize waste.

Compliance & Safety

• Ensure compliance with health, safety, and environmental regulations.
• Conduct regular safety inspections and drills.
• Develop protocols for emergency situations (fire, medical emergencies, etc.).
• Ensure staff are trained in safety procedures and proper equipment usage.

Reporting & Administration

• Maintain detailed records of maintenance, staff performance, inventory, and operational issues.
• Prepare regular reports for senior management on facility status and team performance.
• Suggest improvements to processes, policies, and workflows to enhance operational efficiency.

KEY REQUIREMENT SKILLS AND QUALIFICATION

• Degree or Diploma in Hospitality Management, Hotel & Tourism, or related field.
• Minimum of 2 years’ experience in operations, facility management, or hospitality supervision.
• Strong leadership and people management skills.
• Excellent organizational and multitasking abilities.
• Hands-on approach with attention to detail.
• Passion for animals and experience working with pets is highly desirable.
• Basic knowledge of vehicle maintenance and facility repairs.
• Ladies are encouraged to apply