Showroom Customer Care Specialist

ABOUT THE COMPANY

KEDA Ceramics is a major Chinese-owned building materials group, known for large-scale production of ceramic tiles and sanitary ware across Africa, with significant operations in Kenya (Kajiado, Kisumu) and Ghana, offering products for residential/commercial use and providing machinery/solutions for the ceramic industry globally, focusing on innovation and green energy. They are a dominant market player, expanding through new factories and strategic acquisitions, aiming to serve growing African construction demands.

JOB SUMMARY

RequirementsEducation: Bachelor’s degree or above in Marketing, International Trade, or related field.Experience:Minimum 2 years in high-end retail or real estate sales.Experience in tile/sanitaryware sales is preferred.Familiarity with luxury sales standards and client service.Languages:Fluent in English and Swahili.Arabic or Chinese is a plus.Appearance & Demeanor:Elegant, well-dressed, and confident aligned with luxury retail standards.Core Skills:Strong sales judgment and closing ability.Quick communication and response to client needs.Culturally aware and capable of cross-lingual communication.Responsible, discreet, and composed under pressure.Interested candidates should send their CV and cover letter to the Email provided.

RESPONSIBILITIES

Warmly welcome and guide customers through product selection, offering professional consultations on tiles and bathroom products.Explain design concepts, materials, craftsmanship, and technology benefits.Inspire purchases through model room displays and visual merchandising.Manage customer relationships through follow-ups, service, and support.Ensure the showroom consistently meets high-end brand presentation standards.Report feedback and recommend solutions for process improvements.

REQUIRED SKILLS

Negotiation, Customer service, Verbal communication, Product knowledge, Office catering, Interpersonal communication, Written communication

REQUIRED EDUCATION

Bachelor's degree