Bancassurance Sales Representative - Nairobi

ABOUT THE COMPANY

Now present in Kenya, SBM Bank (Kenya) Limited reaches out to more customers' needs through its 10 branches in the country, namely 6 in Nairobi and 4 in Mombasa. Through this acquisition, SBM Group now has its footprint on the African continent.
SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will definitely be a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on Corporate and SMEs' products and services.

JOB SUMMARY

Key ResponsibilitiesBusiness Growth & Development (80%)Drive the sales of insurance products within bank branches/segmentsProvide customers with comprehensive insurance consultations and solutions.Monitor and analyze sales performance and adjust strategies accordinglyCollaborate with management to develop and implement marketing campaigns.Ensure compliance with regulatory standards and company policies.Support the Segment/ Regional teams to ensure that insurance business is done ontime, and through SBM Bancassurance Intermediary LimitedDrive insurance penetration into the customers databaseCustomer retentionCompliance (10%)Ensure all regulatory requirements are met by ensuring compliance to the insurance act and SLA’sEnsures review and escalation if required of Sales administrative issues.Responsible for compliance with business procedure manualsEnsuring all claims are reported, tracked and resolved as per SLA by COEEnsure compliance with Snap checks process and internal audit.Business fulfillment (10%)Ensure all premiums are collected from all sales as per laid down procedures in accordance with the insurance Act and SLAs with partner insurersZero tolerance to non-collectionEnsure all regional/segment insurance sales are placed through the centralized Bancassurance team to avoid revenue leakageManage all aspects of premium refunds raised by sales teamsSupport customers by proposing credit arrangements such as IPF, Credit cardKnowledge: Skills and Experience required for this RoleSales and Marketing SkillsStrong interpersonal skills to build and maintain relationships with bank partners, agents, and customers.In-depth understanding of health insurance products, including coverage options, benefits, and exclusions.Capability to provide training and support to bank staff and agents on selling insurance products.Ability to adapt to changing market conditions, customer preferences, and organizational priorities.Customer focus.Ethical conduct, ensuring transparency and fairness in interactions with customers and partners.Competencies required for this Role:A Diploma or Bachelor's degree from a reputable and recognizable universityMust have a Certificate of Proficiency in InsuranceAt least 1 year experience in Bancassurance or Insurance Sales.Understanding of and experience with Insurance products and processes

REQUIRED SKILLS

Reporting, Direct sales, Sales strategy, Customer relations

REQUIRED EDUCATION

Diploma, Associate's degree