Business Development Manager – Commercial & Merchant Growth

Qualifications & Experience

• Bachelors degree in Business, Marketing, Finance, Economics, or a related field.
  
• 5+ years experience in business development, sales, partnerships, or commercial roles.
  
• Proven experience in fintech, payments, banking, financial services, SaaS, or related technology businesses.
  
• Demonstrated track record of achieving or exceeding revenue and business development targets.
  
• Strong professional network and demonstrated ability to generate business through relationships, referrals, and networking.
  
• Existing relationships within the fintech, payments, banking, SACCO, remittance, telecommunications, or corporate sectors will be an advantage.
  
• Strong understanding of payment solutions, merchant acquisition, sales processes, and client onboarding.
  
• Excellent negotiation, presentation, communication, and relationship management skills.
  
• Experience mentoring or supervising sales/business development staff.
  
• Proficiency in CRM and sales management tools.
  

Key Responsibilities

• Develop and execute business development strategies aligned with the Company\'s revenue, growth, and market expansion objectives. 
  
• Own and deliver monthly and quarterly revenue targets for assigned products, markets, and accounts.
  
• Generate and convert new business through networking, referrals, partnerships, prospecting, market research, and other outbound channels.
  
• Build and maintain relationships with merchants, corporates, banks, fintechs, SACCOs, remittance companies, and other strategic partners.
  
• Manage the full sales cycle from prospecting and qualification through proposal, negotiation, contracting, onboarding, and activation.
  
• Identify and close strategic partnerships that create measurable revenue or transaction opportunities.
  
• Grow the performance of acquired merchants by driving activation, transaction volumes, retention, and reactivation of inactive merchants.
  
• Maintain a healthy and accurate sales pipeline and ensure all opportunities and activities are properly recorded in the CRM.
  
• Work closely with Operations, Compliance, Finance, and Technical teams to ensure smooth and compliant onboarding and implementation.
  
• Provide coaching and commercial direction to Business Development Executives and support achievement of team targets.
  
• Monitor sales and merchant performance, identify gaps, and take corrective action where targets are not being met.
  
• Provide weekly reports on pipeline, revenue, new business, merchant activation, transaction performance, and key risks.
  
• Ensure all business development activities comply with Company policies, regulatory requirements, and approved commercial processes.
  
• Perform any other duties reasonably assigned by management that are consistent with the role and the Company\'s business objectives