Customer Satisfaction Agent/ Sales Support

ABOUT THE COMPANY

Africa Safari Trips is a Kenya based company with roots in The Netherlands. Together with its brother Tanzania Specialist (specialist in Tanzania safaris) we are one of the leading safari companies in East Africa. We pride ourselves to always go the extra mile in our Africa safari trips!
Africa is the continent for game drives. These are surprisingly expensive and challenging to plan, however. What you need is a holiday carefully planned by experts with the very best itinerary. Africa Safari Trips is 100% focused on Africa and provides the best experts, first-hand information and a fair price.

JOB SUMMARY

QualificationsExcellent knowledge of the tourism industry and current trendsKnowledge of major safari destinations in KenyaStrong communication skills with proficiency in EnglishProficiency in speaking either French/Spanish is a mustCritical thinker and problem solverAt least 2 years of experience in a similar roleDegree/Diploma in travel and tourism management, hospitality, or similar relevant educationTo apply, send your resume to the Email provided with the position title as the subject.

RESPONSIBILITIES

Emergency Support -Be available 24/7 during customer travel.Ground Inquiries -Manage bookings and verify payments on groundComplaint resolution -Collaborate on safari-related complaints with the relevant departments i.e. reservations and transport team.Procedures and escalation -Follow established procedures for issue resolution and meet the customers for major issue resolutionRefunds -Handle refunds to the customers as approved and directed.

REQUIRED SKILLS

Conflict and crisis management, Conflict and complaint resolution, Invoicing, Compliance, Sales support, Customer service, Customer support, CRM systems, Verbal communication, Dealing with difficult people

REQUIRED EDUCATION

Diploma, Associate's degree