- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
As a Bilingual Customer Service Representative at Sephora, you will play a key role in delivering an exceptional customer experience. Guided by our Passion for People, you will provide support to clients via chat, assisting with inquiries, troubleshooting, and general service needs. YResponsibilities:• Respond to client inquiries via chat, covering topics such as product purchases, service quality, order status, and general support.• Deliver high-quality service that meets or exceeds customer satisfaction standards.• Stay up to date with Sephora’s products, procedures, and industry trends to provide accurate information.• Collaborate with the quality and training teams to meet performance goals and enhance personal skills.Skills and Qualifications:- Bilingual English and French (B2)- 1 year in customer service roles or the BPO industryBENEFITS:Competitive salaries + Transportation Allowance + BonusesLOCATION:ON SITE - Royal Offices, Mogotio Road, Westland - Office 32/33, Nairobi Kenya
RESPONSIBILITIES
REQUIRED SKILLS
Customer service, Customer relations, Call center operation (customer support), Interpersonal relationships building
REQUIRED EDUCATION
High, secondary school
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