Front Office Customer Service Administrator

Key Responsibilities:

Customer Interaction & Support

Greet and assist walk-in clients professionally

Handle calls, emails, and inquiries on products, orders, and appointments

• Provide product details and usage guidance for orthopedic and rehab items

• Assist in placing orders and checking stock availability

• Manage POS transactions and appointment scheduling

Sales & Marketing Support

• Liaise with sales, logistics, and clinical teams

• Prepare documents for internal teams

• Track backorders and special customer requests

Outbound Sales Calls

• Call prospective clients (e.g., clinics, hospitals, pharmacies)

• Follow up on leads, campaigns, and referrals

• Present and sell products

Customer Feedback Management

• Collect and log feedback through various channels

• Analyze and report feedback trends

• Escalate urgent issues and follow up on resolutions

Complaints Handling

• Receive and log complaints

• Resolve minor issues and escalate complex ones

• Keep customers informed and follow up post-resolution

Social Media & E-Commerce Support

• Assist in content creation and scheduling posts

• Manage listings and promotions on online platforms

Product Awareness & Training

• Educate customers on products and usage

• Maintain updated product displays and materials

• Participate in internal product training

Reporting

• Generate reports on customer visits, sales, feedback, complaints, calls, and products.

  
  

  
  

  Qualifications and Experience 
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• Diploma or Bachelor’s degree in Sales, Marketing, Business, or related field

• 2–3 years' administrative experience, preferably in healthcare or medical equipment

• Strong client relationship management and customer service skills

• Proficient in CRM systems and office software

• Excellent communication, problem-solving, and organizational skills

• Proven sales, marketing, and administrative capabilities

• Professional, proactive, and team-oriented with integrity and adaptability