Front Office Supervisor

ABOUT THE COMPANY

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Were so much more than hotels were creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

JOB SUMMARY

QualificationsDiploma in Hospitality, Tourism, or related fieldMinimum of 2 years of experience in a similar supervisory role within the hospitality industryProven leadership and team management skillsStrong customer service orientation with excellent interpersonal abilitiesOutstanding communication skills, both verbal and writtenProficiency in Property Management Systems (PMS) such as Opera or FidelioAdvanced knowledge of Microsoft Office suiteDemonstrated problem-solving skills and ability to make decisions under pressureExcellent time management and multitasking abilitiesStrong attention to detail and organizational skillsFlexibility to work varying shifts, including weekends and holidaysFluency in English; additional languages are a plusIn-depth knowledge of front office operations and hospitality industry standardsAbility to train and mentor team members effectivelyGoal-oriented mindset with a focus on achieving departmental targetsEmpathetic approach to guest and employee concerns

RESPONSIBILITIES

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Movenpick Hotel & Residences Nairobi. As the face of our organization, you will play a crucial role in ensuring exceptional guest experiences while leading and supporting our front office team.Oversee daily front office operations, including check-ins, check-outs, guest inquiries, and billing proceduresLead, train, and motivate the front office team to maintain high standards of customer serviceManage room inventory, maximize occupancy rates, and monitor front office performance metricsResolve guest complaints and collaborate with other departments to coordinate guest servicesImplement and maintain standard operating procedures for the front officeEnsure compliance with hotel policies, safety regulations, and local lawsHandle financial transactions and maintain accurate records

REQUIRED SKILLS

Reception and registration (hotel, event), Customer service, Office administration, management, Reporting

REQUIRED EDUCATION

Diploma, Associate's degree