Mombasa Administrative Assistant

Key Responsibilities:

- Tackle customer enquiries professionally via phone, email, or in person.

- Prepare rental agreements and ensure all documentation is correctly completed and filed.

- Capture and update customer data, billing details, and vehicle handover checklists.

- Maintain a daily log of vehicle movements, fuel usage, mileage, and returns.

- Liaise with drivers to ensure timely deliveries and collections of vehicles.

- Coordinate all vehicle service, maintenance, and repairs with internal teams or external suppliers.

- Ensure all vehicle handovers and returns are properly documented, including conducting damage checks.

- Upload documents, update records in internal systems, and scan signed agreements.

- Provide general administrative support to the Branch Manager.

- Ensure cleanliness and organization of the front office and working space.

- Replenish office supplies and ensure the branch is well-equipped for daily operations.

Qualifications and Experience:

- Diploma in Business Administration, Front Office Management, or a related field.

- 4 years of experience in an administrative or operations support role.

- Experience in the car hire, transport, or logistics industry is an added advantage.

- Strong computer literacy (Google Workspace / Microsoft Office).

- Excellent documentation and organizational skills.

Key Competencies:

- Excellent verbal and written communication skills.

- Strong organizational and time management skills.

- High level of accuracy and attention to detail.

- Ability to work independently and take initiative.

- Professional, reliable, and customer-focused.

- Ability to coordinate tasks and manage multiple priorities.