1 month ago

Job Summary

A university degree in Security Management/Business related field or its equivalent

  • Minimum Qualification:Bachelor
  • Experience Level:Mid level
  • Experience Length:5 years

Job Description/Requirements

Main Purpose of the Job

-Business Growth  (Revenue growth and Cost optimization)

-Service Delivery (Deployment, Kitting, Supervision, Incidents/Claims, Value   Adds)

-Customer Relationship Management (Visits, Communications, Retention, Referrals, Up/Cross-selling)

-Staff/Resources   Productivity  Management    (Resource   planning, KPls, Leave/off  Mgnt., Discipline, training) -System  Efficiency (QMS Management)

-Business Risk Management (BCP,  Risk  Surveys, Competition)

Main Responsibilities
1. To champion business  growth  efforts by developing    clear  road map towards  strengthening  our presence  in  our key stronghold  while also  continually  scanning    the market for   new potential   growth areas.
2. To drive operational sales  by coordinating day to day sales  activities  amongst  your team, developing   effective funnel  of prospects  with definite  closure  timelines   and ensuring  month on month achievement  of the targets.
3. Drive growth of the anchored/supporting technology   such Soja and Guard Patrol System among the existing and new clients   as well as the upcoming revenue lines such as Event Management and Security Screening.
4. Effectively manage operational costs by developing    lean operations strategy, continually   reviewing   the key cost drivers, aligning every cost with particular revenue it generates and eliminating the resources that do not support   or directly   linked to revenue growth. 
5. Compile monthly   business performance report indicating business growth and profitability.
6. Support debt management by resolving any outstanding operational    or service delivery Issues or claims that- may delay/derail    collection   of payment.
7. Champion client retention  strategy  by building    and maintaining    robust  relationship    with  them through  enhanced communications, visits  and participating in their  key activities/anniversaries, leveraging on their  network to market our products  and secure  business  referrals.
8. Drive excellence in service delivery by developing  comprehensive service charter,  SOPs for  every assignment, ensuring every team member understands  the service  delivery standards/objectives and instituting performance monitoring  mechanisms  with the ultimate  goal  to maximize  customer  satisfaction  and zero service related   complaints. 
9. Develop operations strategy benchmarked with global   standards    outlining the goal of your department/branch and giving  clear road map towards reaching the goal. The strategy to be reviewed  every quarter.
10. Champion implementation of the Quality Management Standards with continual   review of the areas to improve and ensuring every operational unit under your custody strictly operation within the guidelines of these Standards.
11. Develop comprehensive   Business Operations Risks Management Plan outlining  risks within/without the business and specific mitigation measures,   setting timelines  for continual reviews and implementations. 
12. Develop  and drive high performance culture among   your team members  setting smart  performance  objectives with  review timelines  and reward schemes  for the exceptional   performers  and improvement  measures  for persistent   low  performers. 
13. Champion skill development  among the team members through   mentorship and trainings to position   them for career growth. 
14. Institute   clear  measures  of managing  employees   work related   issues  within the framework  of the existing labour laws,   forging  a win-win  working  relation  with the Union so as to promote  harmony  and eliminate avoidable   Industrial   disputes.

Key Deliverables for this position
1. Business Growth
2.Customer Satisfaction
3. Resources/Staff productivity

Critical  Success Factors for the Job

Academic & Professional  Qualifications
• A university degree in Security Management/Business related  field or its equivalent

Job  Skills
• Sound knowledge of security operations and revenue growth especially in manned guarding.
• Demonstrable competence in and enthusiasm   for innovation and adoption of the best practices in the industry.
• A sound appreciation of operational issues affecting   security industry in Kenya
• Ability to work  effectively to tight deadlines with  minimum supervision
• Excellent Interpersonal and team skills including tolerance and flexibility. 
• Computer literacy

Values & Behaviors 
• Integrity,
• Confidentiality,
• Team  player, professionalism,
• Customer focused.
• Work  under minimum  supervision

•  Minimum of 5 years experience In highly interactive and busy operations field.

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