Product Officer

ABOUT THE COMPANY

The genesis of Gulf African Bank (GAB) can be traced back to 2005, when a group of motivated Kenyans envisioned establishing an Islamic bank as an alternative to conventional banking in the country. By conducting business on the principles of Shari'ah, the bank would provide an ethical and fair mode of banking for all.

JOB SUMMARY

Knowledge and Experience required for this RoleBachelor’s degree in business, Finance, Economics, Statistics, Information Systems, Computer Science or a related field.At least 2 years’ experience in product support, business analysis, digital channels, analytics, service quality, customer service or banking operations role.Exposure to banking products and product/project delivery environments is an advantage.Functional competenciesTechnical/Analytical SkillsComfortable with Excel. Familiarity with other Microsoft Enterprise Applications such as Power BI, SharePoint, Formsand Power Automate is an advantageComfortable working with structured datasets and producing insights.Ability to gather, interpret, and use data to support decision-making

RESPONSIBILITIES

Product Performance & InsightsProduce scheduled product performance packs for priority products and initiatives, including trends, key drivers, insights, and recommended actions.Support quarterly product reviews through preparation of review packs, action logs, and tracking of agreed actions to closure.Work with Finance, Data/Analytics, Product Owners and Business to reconcile performance data and ensure consistent reporting.Maintain structured product KPI dashboards, including key indicators across liabilities, assets, channels and service performance.Provide ad-hoc product, channel, segment, revenue and operational analysis as may be required.Product Knowledge, Content & EnablementAdminister the Bank’s product knowledge program guided by the Product Manager, including distribution, participation tracking and reporting.Maintain an up-to-date repository of product materials (presentations, FAQs, job aids, product summaries, and training guides).Identify product knowledge gaps through results analysis and propose targeted refresher sessions and reinforcement actions in collaboration with the Product Manager and Business Heads.Support staff enablement through coordination of training sessions, dissemination of materials, and tracking completion where applicable.Revenue Assurance, Tariffs, Concessions & Waivers ManagementMaintain and administer the concessions and waivers tracking register, including approvals, validity periods, usage and review dates.Prepare concessions/waivers review packs.Support revenue assurance exercises by identifying potential pricing leakage, misapplied tariffs, and variances and generate review reports and materials.Support preparation of tariff competitiveness comparisons and maintain a refreshed reference pack throughout the year.Customer Feedback Management SupportMaintain a simple customer product feedback framework, ensuring consistent capture and categorization of feedback from various sources.Support feedback review and generation of insight packs, summarizing themes, frequency, impact areas, and recommended product/process actions.Delivery and Governance Administration SupportSupport delivery coordination for product initiatives by maintaining initiative trackers, action logs and risk registers.Support in product testing/UATs as required.Support relevant governance forums and meetings where applicable, including taking minutes, maintaining actiontrackers, and following up on agreed actions.Support Product process improvements and enhancements delivered through available resources/tools to achieve increased automation and improved efficiency overall.Other DutiesUndertake any other reasonable duties related to product performance monitoring, reporting, governance support and internal enablement, as assigned by the Product Manager from time to time.

REQUIRED SKILLS

Key performance indicators, Product knowledge, Product management, Reporting

REQUIRED EDUCATION

Bachelor's degree