Receptionist

Job Title: Receptionist 

Organization: Galaxy Hospital

Type: Full-Time

Job Summary

We are therefore looking for candidate who can work in a Hospital setting. Successful candidates will be tasked with handling all Customer Care interactions by providing consistent standards of service to Client and ensuring customer satisfaction.

Duties & Responsibilities

• Take responsibility for resolving customer queries and ensure security and confidentiality of information 

• Collects and analyses customer feedback and adopt corrective measures as required

• Respond to customer queries within defined time-limits

• Collect and verify information from customers as required.

• Provide Information and/or educate customers on hospital guidelines.

• Record and capture customer details accurately.

• Keep a database of all clients who visit and carry out random call back checks.

• Ensure clients receive their daily interim bills and engage them on payment plans.

• Maintaining data integrity and keep customer details confidential.

• Responding to all customer correspondences via e-mail, telephone and postal mail.

• Provide daily feedback on customer experience in relation to pre-defined standards and measures

Qualifications

• Advanced Computer skills

• Excellent communication skills fluent in Swahili and English.

• Experience in a hospital environment will be an added advantage 

• Diploma/certificate in health records, community health or public health

• Must be self-motivated and dedicated 

• Attention to detail