Senior Manager, Digital Payments

ABOUT THE COMPANY

KCB Bank Group is East and Central Africa’s oldest and largest commercial banking and has through its history set new records becoming the No.1 Bank in the region.

JOB SUMMARY

KEY RESPONSIBILITIES: Define the bank’s digital payments, wealth and investments product portfolio strategy ensuring alignment to the division and the bank’s overall strategy to deliver set KPIs and seek peer and senior management alignment.Develop commercial models that directly impact top-line revenue and bottom-line operating costs while delivering best in class product experiences across our channelsCoordinate the implementation of activities across assigned products in partnership with marketing and customer experience to drive customer engagement to grow NPS & reduce CES, grow product as per set KPIsDaily drive of the assigned digital payments, wealth and investments portfolio performance in partnership with other divisions to ensure customer uptake, usage of the products, reduction in attrition & churn and effective recovery of customers as well as consideration of regulatory requirements. Launch and scale payment features across mobile apps, wallets, and embedded platforms, ensuring seamless, secure and intuitive payment journeys with high adoption.Collaborate with partners e.g. fintechs, payment networks, etc. and internal teams to deliver integrated solutions.Liaise with the vendors & technology teams to ensure correct definition, implementation and documentation of product requirements for new products and customizations of existing to meet specific customer needs.Identify, document & implement changes for process improvement, in liaison with internal stakeholders from technology and other departments Interpret and analyze product performance, customer insights and market research data to evaluate ideas, suggestions and make recommendations to drive growth.Undertake coaching and mentoring for team members and provide leadership in execution of the division’s strategy. MINIMUM POSITION REQUIREMENTS:1.  A Bachelor’s degree from a recognized university.2 Professional qualification in Product Management, Project Management, AGILE Practices, Digital Payments is required.3.At least six years in managerial experience in leading digital product management and managing teams, including specific experience in the following areas:Digital Payments, Wallets &/or investment product management or developmentDelivery/Management of Consumer products and services in a high growth environmentBuilding relationship networks & Managing teamsProject Delivery/ ManagementExperience in the sales of financial services is an added advantage.

REQUIRED SKILLS

Business performance monitoring, Compliance, Strategizing, Project management

REQUIRED EDUCATION

Bachelor's degree