Test Center Operations Administrator - Temp - Nairobi, KE

Our Organisation

Pearson VUE () has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia and admissions to IT and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global reach and market-leading businesses, and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards.

We are proud to offer an exceptional work environment where you can enjoy job satisfaction and we are now hiring for a Test Centre Administrator to join our successful team located on the 2nd Floor, 1 Principal Place, 14 School Ln, Westlands, Nairobi, Kenya

Please note this is a temporary position that will go through the end of May 2024 with the possibility of being converted to permanent.

Your Opportunity

• This is a Temporary, Part-time position

• You will be required to work a minimum of 25 hours per week flexible over 7 days per week

When you join us as a Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.

This is a truly exciting opportunity as youâll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering exceptional customer service in a comfortable, friendly environment.

Your Responsibilities

In this important position, you will be required to:

• Welcome, greet, and check in customers/test-taking candidates.

• Comply with all exam testing security and procedures and follow company policies using careful judgment.

• Verify customer/candidate personal identification documents and explain the exam testing process/rules.

• Proctor / invigilate candidates while they are completing their exam/test.

• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.

• Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations as necessary.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team player with the availability to work a variety of shifts any day Monday through Sunday. Test Centres are open early in the morning, late at night, and on weekends, therefore we require a colleague who is flexible.

Our Successful Applicant

This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, monitoring for restricted behavior, and noticing details from a distance. You should be able to sit for long periods of time and escort candidates to and from the exam/testing room.

Your Benefits & Reward

We give a lot back with some of the best benefits in the business. We know that one size doesnât fit all, so our workplace programs meet the different needs of our diverse teams, and their families too. When you join our Pearson family, we offer a wide range of benefits which include:

• Excellent Pension scheme

• Shares and stock purchase options.

• Healthcare and dental plans, and an employee wellbeing assistance program for you and your family to help balance work, family, and personal life.

• Cycle to work program, gym membership concessions in selected office locations, along with retail and leisure discounts.

Our Recruitment Process

This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible.

Wishing you the very best of success with your application!

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.