Airport Services Duty Officer

ABOUT THE COMPANY

Flying you where you want, whenever you want.
From its start in 2009, Qatar Executive has rapidly risen to become a leader in air charter services for individuals, businesses, corporations and governments. As part of Qatar Airways, one of the world’s leading airlines, our clients are assured of an excellent charter experience.

JOB SUMMARY

RequirementsMinimum 4 years of relevant experience in an airline or reputed Ground Handling Operations at supervisory level.Excellent communication skills with fluency in English language.Knowledge of Weight and Balance, Ramp handling and Dangerous Goods Regulations.Able to perform duties under pressure whilst maintaining the highest levels of customer service standards.Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations and ramp handling.High level of computer literacy.Excellent customer focus and service delivery.

RESPONSIBILITIES

Ensuring that passenger and aircraft handling practices conform to the safety and security standards.Ensuring that all QR aircraft handling standards are met on a shift basis.Managing and controlling manpower on the shift, in order to optimize utilization and to maintain staff morale and discipline.Ensuring proper allocation of manpower and resources in the airport operations.Completing checks to ensure adequate standards are maintained.Resolving customer problems and complaints while on duty and working with all departments including Customer Relations to provide resolutions for complaint handling.Facilitating ramp handling activities in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departure.

REQUIRED SKILLS

Aircraft handling (refueling, ground handling), Operations planning, People management, Teamwork, Air safety, Risk management

REQUIRED EDUCATION

Diploma, Associate's degree