Customer Service Representative

ABOUT THE COMPANY

technologies

JOB SUMMARY

RequirementsRelevant QualificationAt least 3-5 years experience within a B2B environment. 

RESPONSIBILITIES

Sales TargetsCompile an order in-take report and submit to the CSR Manager on a daily basisPromote and sell the slow moving and warehouse 32 stock to customers while contributing to team effort by accomplishing related results as required.  Customer CentricityLiaise with the operations and dispatch staff to ensure that customer requirements are metResolve product/service queries by clarifying customer complaints and logging on salesforce.com on a daily basisUpdate customer price lists when price changes occurEnsure that internal staff have all the relevant information so that invoicing can be done timeouslyManage incoming calls and ensure that all customer demands are metDirect customer queries to the relevant partyCheck the inventory on hand on a daily basis based on customer forecastConduct an MDI (Managing Daily Initiative) on a weekly basis with the dispatch, production, receiving and sales staff to address problem areas within each departmentRecommend potential products and services to customers Maintaining a positive, empathetic and professional attitude toward customers at all timesResponding promptly to customer inquiriesOrder ProcessingLoad customer orders on the MFGpro system to create a sales orderCreate a job card based on the sales orderEnsure that all orders are accurately created and timeously distributed to the production departmentRequest the a time frame from the Production Supervisor regarding urgent ordersCommunicate the time frame to the Dispatch Supervisor to ensure that delivery occurs within the allocated deadlines Liaise with the Finance department regarding customers that are on holdSend correspondence to the Finance Department regarding customers accounts that are suspendedProvide customers feedback in terms of urgent orders as well as materials that are out of stock GeneralParticipate and assist with stock take as required

REQUIRED SKILLS

Answering telephones and call management, Conflict and complaint resolution, Customer service, Written communication

REQUIRED EDUCATION

Diploma, Associate's degree