Customer Successs & Sales Intern

Customer Success Intern – International

Company: Uliza Events International
Location: Head Office – Nairobi, Kenya
Duration: 3 Months (with possible extension based on performance)

About Us

Uliza Events Kenya & International is a fast-growing company specializing in customized event wristbands and event solutions across Africa. We work with top brands, events, and organizations, delivering high-quality products and excellent customer experiences.

Role Overview

We are seeking a motivated Customer Success Intern – International to support client engagement and service delivery for our international operations. This role is designed to provide hands-on experience in customer relationship management, communication, and business operations.

Key Responsibilities

• Respond to customer inquiries via calls, WhatsApp, and email
  
• Support follow-ups on international leads under supervision
  
• Assist in maintaining relationships with existing clients
  
• Help in preparing quotations and basic documentation
  
• Update CRM systems and maintain accurate records
  
• Support the team in day-to-day customer success operations
  
• Conduct customer feedback and satisfaction follow-ups
  

Requirements
Learning Outcomes

• Practical experience in customer success and client management
  
• Exposure to international business operations
  
• Training on CRM systems and communication tools
  
• Understanding of sales support processes
  

Requirements

• Diploma or Degree in Business, Marketing, or a related field
  
• Strong communication and interpersonal skills
  
• Basic computer skills (Excel, email, CRM systems is a plus)
  
• Willingness to learn and take initiative
  
• Good organization and time management skills
  

Benefits
What We Offer

• Hands-on training and mentorship
  
• Exposure to real clients and business operations
  
• Opportunity for full-time employment based on performance
  
• Monthly stipend: KES 8,000
  
• Breakfast snacks provided
  

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