Front Office Receptionist - Mogadishu

Career Opportunity: Front Office Receptionist - Mogadishu
Rayhun HR Consulting Limited is a leading human resources firm specializing in customized recruitment solutions for businesses of all sizes.
Our client, a reputable 3-star hotel located in the heart of Mogadishu, Somalia, committed to providing exceptional hospitality and service excellence, seeks to recruit a Front office Receptionist.
Job Summary: The Front Office Receptionist will be responsible for welcoming guests, managing check-ins and check-outs, handling reservations, and providing efficient communication and coordination across departments.
The ideal candidate is professional, well-groomed, and passionate about delivering an outstanding guest experience.
Key Accountabilities

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• Guest Reception & Service
  
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  • Warmly welcome guests upon arrival and ensure smooth check-in and check-out procedures.
    
  • Provide clear and helpful information about hotel services, amenities, and local attractions.
    
  • Address guest inquiries, requests, and concerns promptly and professionally to ensure a positive guest experience.
    
  
  
• Reservations & Front Desk Administration
  
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  • Manage room reservations through the hotel’s booking system / PMS.
    
  • Confirm bookings, process changes or cancellations, and allocate rooms efficiently.
    
  • Maintain accurate guest records and ensure confidentiality of guest information.
    
  
  
• Communication & Coordination
  
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  • Handle incoming calls, emails, and messages in a courteous and professional manner.
    
  • Liaise with housekeeping, F&B, and other departments to ensure guest needs are met.
    
  • Coordinate with security regarding VIP arrivals, late check-ins, and special guest requests.
    
  
  
• Cashiering & Billing
  
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  • Process payments (cash, card, or company account billing).
    
  • Prepare invoices, reconcile receipts, and maintain accurate financial records at the front office.
    
  • Ensure correct billing for room charges, services, and incidentals.
    
  
  
• Customer Care & Hospitality Standards
  
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  • Resolve guest complaints tactfully and escalate matters when necessary.
    
  • Maintain a warm, friendly, and professional demeanor at all times.
    
  • Uphold grooming standards and represent the hotel brand positively.
    
  
  

Qualifications:

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• Degree or Diploma in Hospitality, Front Office Operations, or a related field.
  
• Minimum 3 years’ experience in a similar front office or guest service role in a hotel.
  
• Proficiency in English and Swahili; Arabic is an added advantage.
  
• Strong communication, interpersonal, and problem-solving skills.
  
• Smart, presentable appearance with a professional and welcoming attitude.
  
• Experience in hotel PMS / reservation systems is an added advantage.
  

How to Apply
Qualified candidates to apply via email info@rayhun.co.ke clearly indicating the position they are applying for on the email subject as “Front Office Receptionist - Mogadishu” by COB 5th November 2025.
Due to the urgency, application will be reviewed on a rolling basis.
Gross Salary; Kes; 50,000 – 55,000
NB: Only short-listed candidates will be contacted. Annual Return, Food and Accommodation will be provided.
Female candidates are encouraged to apply.
Rayhun HR Consulting Ltd is a proud equal opportunity employer and does not discriminate the applicants on any basis.