Manager – Medical Services

JOB SUMMARY

The requirementsBachelor of Science in Nursing.Master of Science degree in Nursing will be an added advantage.Basic Life Support /Advanced Cardiac Life Support certifications.At least seven (7) years of experience in an acute care setting with three years working experience in a supervisory role in medical/surgical unit.Valid practicing license with the Nursing Council of KenyaWorking knowledge of a Hospital Management Information System.Excellent interpersonal, organizational, communication, administrative & customer care skills.

RESPONSIBILITIES

Formulate programme goals and objectives in collaboration with Program Chairs and Clinical leads drawing from the overall institutional strategy.Prepare annual operational, capital and staff budgets.Lead the team in quality improvement initiatives to ensure delivery of safe and quality care.Maintain a database of the key performance indicators and communicates variances in a timely manner.Develop and review departmental policies.Monitor quality of patient care through defined clinical and service indicatorsFacilitate and attend relevant Mortality and Morbidity meetings and ensures that active follow-up is done with the recommendations and conclusions.Support departments in identification of Continuous Quality Improvement projects (CQI).Take lead in implementation of evidence-based interventions through clinical pathways and protocols.Lead in enhancing revenue generation through development of new services and expansion of existing ones with cost containment initiatives.Oversee delivery of customer service excellence by monitoring customer satisfaction.

REQUIRED SKILLS

Quality management, Operative planning, Key performance indicators, Business strategy

REQUIRED EDUCATION

Bachelor's degree