MICE Manager

ABOUT THE COMPANY

We are Accor. We are a worldwide Augmented Hospitality leader. We are more than 230,000 hospitality experts placing people at the heart of what we do, creating new connections & emotions for our guests, nurturing real passion for service and achievement beyond limits. Were so much more than hotels were creating innovative lifestyle experiences , whether you live, work or play. Blaze your own trail from 40+ hotel brands, restaurants, nightclubs, spas, co-working spaces, and tech start-ups . Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

JOB SUMMARY

Qualifications:Good Knowledge of Marketing, negotiating and sales procedures associated with the hotel industryExcellent written skills sufficient to produce sales and marketing communication that properly reflects the Fairmont imageExcellent spoken and presentation skills as well as considerable ability to listen effectivelyAbility to work effectively both independently and as a teamAbility to manage multiple projects, meet and work effectively under time and resource constraintsGood knowledge of Food and Beverage, menus, wines etcExcellent computer skills with Word, Excel, Outlook and knowledge in OPERA Sales and Catering SystemFlexible, with the ability to work additional hours as required, including shift work, weekends and public holidays when requiredAble to exercise effective judgment, sensitivity, creativity to changing needs and situations.Able to establish and maintain healthy working relationships with people in course of work.

RESPONSIBILITIES

Reporting to the Director of Sales responsibilities and essential job functions include but are not limited to the following:Maintain professional sales standards while maximizing revenuesMeeting with the bookers and meeting planners and ensure a smooth service-oriented events sequenceGoing out for sales calls with the aim of maximizing the departments revenueDrawing up and sending out event proposals and contracts and ensure the adherence of the payment procedures and policy is followed fullyDraw up and distribute all necessary reports required daily, weekly and or monthlyParticipate in the communication meetings scheduled for the departmentBlocking and booking of events and meeting space and management of the OPERA sales and Catering systemAccurate and complete entry and configuration of all necessary data into the OPERA sales and catering systemParticipate in the daily sales lead meetings, weekly REVMAX meetings as well as Credit meetings when necessaryAdherence to all the Fairmont sales guidelines and timescales for the Catering Sales area, and if necessary in consultation with the DoS when drawing up special pricesFull knowledge of all products and services especially revenue generating areasFull knowledge of the Hotels Conference packages, F&B offerings, Rate structures for accommodation, Presidents Club, among othersIn the absence of the Catering Sales Executive and the Food and Beverage Coordinator, establish and maintain necessary procedures to ensure other departments are completely informed, i.e., prepare and distribute all BEO’s for all events happening in the meeting rooms as well as Outside Catering, prepare and distribute all the change logs, preparing and distributing the functions daily events, and prompt distribution of last minute changes to affected departmentsEfficient usage of all systems and good maintenance, know all the functions of the computer systemAchieve/succeed the budgeted/forecasted financial plan for the Catering Sales and Banquets departmentAttend scheduled meetings and training geared towards enhancing efficiency at work and enhancement of self-developmentBe the ambassador of the Hotel by ensuring that the image presented in the manner of dressing and grooming is consistent and at a standard that reflects Fairmont

REQUIRED SKILLS

Marketing, Market research, intelligence, Sales strategy, Customer relations

REQUIRED EDUCATION

Diploma, Associate's degree