Monitoring, Evaluation & Learning (MEL) Officer

ABOUT THE COMPANY

Living Goods aims to save lives at scale by supporting digitally empowered community health workers. We work with governments and partners to leverage smart mobile technology, rigorously strengthen performance, and relentlessly innovate to cost-effectively deliver high-quality, impactful health services.
Living Goods leverages a powerful combination of catalytic technology, high-impact training, and quality treatments that empower government community health workers (CHWs) to deliver quality care to their neighbors’ doorsteps. These CHWs also earn meaningful compensation and enhance their stature in the process, reinforcing a virtuous cycle of trust. We are deeply focused on systemic change, and partner with governments and other partners to transform access to primary health care for mothers and children. We put patients first and strive to create a world in which every mother gives birth safely and no child dies from an easily treatable–or preventable–disease like malaria, pneumonia, or diarrhea. We believe universal health care is possible when community health workers (CHWs) are equipped to serve as the engine for stronger health systems.
Living Goods is a nonprofit, but we apply best practices borrowed from the private sector to drive measurable results and ensure cost-effective services. We’re nimble and quick-footed, and hold ourselves accountable to quantifiable and aggressive targets designed to drive health impact. We’re idealistic—but pragmatic—and we push ourselves to learn, adapt, and optimize our approaches in cases where we fail to meet targets or when local circumstances change.
We’re also fanatical about numbers. By maintaining our focus on measurable data, we’ve found technology and analytics are valuable allies in driving cost-effective, high-quality community health programs. We infuse data into our end-to-end operations, from real-time performance management to preventing stock-outs of essential medicines, monitoring disease outbreaks, ensuring equity in treatment, and closing gaps in patient referrals to full-service health facilities.

JOB SUMMARY

Qualifications:Bachelor’s degree in Monitoring & Evaluation, Public Health, Statistics, Data Science, Epidemiology, Health Records & Information Management, or a related field.Minimum of 3 years’ experience in MEL within public health, community health, or health systems strengthening programs.Strong familiarity with the Kenyan health system and experience working with County Health Management Teams.Proficiency in DHIS2, eCHIS, or similar health information systems is highly preferred.Strong skills in Excel and at least one analytics or visualization tool (Power BI, Stata, SPSS, R or Python).Demonstrated experience facilitating data review meetings or training workshops.Strong interpersonal, communication, and report writing skills.Ability to work independently, collaboratively, and proactively in a decentralized environment.Willingness to travel frequently within assigned counties.

RESPONSIBILITIES

Technical Assistance & eCHIS StrengtheningProvide hands-on technical support to county and sub-county health teams to optimize eCHIS usage, troubleshoot challenges, and improve data entry quality.Support onboarding, mentorship, and periodic capacity-building for CHWs, Supervisors, and Sub-County health staff on eCHIS workflows and data use.Facilitate monthly and quarterly data review and performance improvement meetings at county and sub-county levels.Monitoring, Evaluation & ReportingSupport implementation of MEL frameworks and indicator tracking tools aligned with national community health systems.Lead routine data collection, validation, cleaning, and analysis to support performance monitoring.Prepare monthly KPI dashboards, performance summaries, and reports for county government and Living Goods program teams.Data Quality & Evidence GenerationConduct Data Quality Audits (DQAs) jointly with County Health Records Teams and support follow-up on improvement action plans.Ensure data completeness, accuracy, timeliness, and consistency across eCHIS, DHIS2, and program datasets.Support implementation of research studies, learning initiatives, and evaluation activities as guided by the Country MERL Manager.Document learnings, success stories, and insights to inform county-level and organization-wide learning.Capacity Strengthening & Knowledge SharingTrain and mentor county and sub-county managers on data visualization, interpretation, and use for supervision and planning.Strengthen MEL, analytics, and data literacy skills among health management teams.Promote a culture of continuous improvement and evidence-based decision-making.Collaboration & RepresentationWork closely with Living Goods program delivery teams to ensure alignment of MEL processes with implementation.Represent Living Goods in county-level MEL, Community Health, and Digital Health coordination forums where required.Support MEL components of government-led collaborative initiatives and Living Goods-supported pilots.

REQUIRED SKILLS

Programme management, Project implementation, Grant and fund management, Compliance, Project monitoring and evaluation (M&E)

REQUIRED EDUCATION

Bachelor's degree