Restaurant Supervisor

ABOUT THE COMPANY

Located in the heart of Westlands, this luxurious serviced apartment hotel boasts of modern facilities, unique services and a serene location.

JOB SUMMARY

RequirementsMust have achieved atleast a C+ or equivalent in highschoolMust have a certificate in hotel management or its equivalentShould be a team playerShould be able to multitaskShould be able to work on weekends and night shiftsMinimum of 3 years experience, preferably in a 4 or 5 star hotel

RESPONSIBILITIES

Receive and respond to guest reviews & feedback. Attend to guest complains and ensure high level of guest satisfaction is attainedOversee the dining area, supervises food and beverage service staff in accordance with operating policies. Making sure restaurant is clean and set ready for service.Make sure waiters are well groomed before start of every shiftHas a good knowledge of menu and presentation standards. Be able to follow on orders from the bar and kitchenEnsure the restaurant checklist is properly filled and submittedManage and assign duties to the restaurant and bar staffRecord all transactions, prepare and share daily sales reports. Manage restaurant margins and costs within the budgetsManage costs and ensure they are in line with sales without compromising qualityManage the department in an entrepreneurial manner, looking for opportunities to generate more business at all times. Ensure sales are driven to the department’s full potential, meet revenue targets and adhere to budgets.Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members. Train and ensure growth of Internal talents.Manage restaurant stock and inventory. Ensure the stocks are tallied on a daily basis.Any other duties that may be assigned from time to time.

REQUIRED SKILLS

People management, Leadership skills, Restaurant management, Hotel management, Customer relations

REQUIRED EDUCATION

High, secondary school