RETAIL SALES TRAINER

JOB TITLE

RETAIL SALES TRAINER

NATURE OF JOB

PART TIME

INDUSTRY

RETAIL

SALARY

KSHS.10,000 PER DAY

JOB LOCATION

NAIROBI

DUTIES AND RESPONSIBILITIES

Training Program Design & Development

• 
  
• Conduct training needs assessments across departments to identify skill gaps in sales, customer service, and retail operations.
  
• Design structured training curricula tailored to different staff levels, including onboarding programs for new hires and advanced sessions for experienced staff.
  
• Create training materials such as manuals, presentations, interactive exercises, role-plays, and e-learning content to ensure diverse learning methods.
  
• Regularly update training content to reflect new products, services, industry trends, and changes in company protocols.
  

Training Delivery & Facilitation

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• Conduct engaging in-person and virtual training sessions for retail staff, ensuring learning objectives are met.
  
• Use role-play, case studies, and simulations to help staff practice real-life sales and customer service scenarios.
  
• Facilitate workshops to enhance soft skills, including communication, conflict resolution, upselling, and cross-selling.
  
• Motivate staff to embrace learning and translate training into improved performance.
  

Performance Monitoring & Evaluation

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• Implement assessment tools (quizzes, tests, observation checklists) to evaluate knowledge retention and skill application.
  
• Track staff performance pre- and post-training to measure training effectiveness and ROI.
  
• Provide individualized coaching to employees who require additional support to meet performance standards.
  
• Collaborate with store managers and supervisors to monitor ongoing staff development.
  

Sales & Customer Service Enhancement

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• Identify sales performance gaps and develop strategies to improve conversion rates, upselling, and customer engagement.
  
• Train staff on effective customer service practices, including handling complaints, building rapport, and delivering personalized experiences.
  
• Ensure that all staff consistently adhere to company protocols and service standards.
  

Strategic Support & Collaboration

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• Work closely with management to align training initiatives with company goals and business growth objectives.
  
• Provide feedback on staffing, sales trends, and operational challenges to inform management decisions.
  
• Participate in staff performance reviews, promotions, and succession planning by providing insights from training outcomes.
  

Reporting & Documentation

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• Maintain comprehensive training records, attendance logs, and performance reports.
  
• Prepare monthly and quarterly reports on training impact, including improvements in sales metrics, customer satisfaction scores, and staff competency levels.
  
• Make recommendations for continuous improvement of training processes and programs.
  

Industry Knowledge & Continuous Learning

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• Stay updated on industry best practices, competitor strategies, and emerging trends in retail, sales, and customer service.
  
• Introduce innovative training techniques and tools to enhance learning experiences.
  
• Act as a subject-matter expert on retail sales, customer experience, and staff development.
  

KEY REQUIREMENT SKILLS AND QUALIFICATION

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• Degree in Business, Marketing, or a related field
  
• Minimum of 2 years’ experience in training, with a focus on sales, marketing, or retail management
  
• Proven ability to deliver impactful training sessions and workshops
  
• Strong understanding of retail operations, customer service standards, and sales strategies
  
• Excellent communication, presentation, and interpersonal skills
  
• Ability to motivate and inspire staff to achieve targets
  

HOW TO APPLY

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• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.