Job descriptions & requirements
JOB SUMMARY
Nice-to-have skillsA perspective on process architectureExperience with complex cross-project automationWhat we are looking for in youExceptional academic track record from both high school and universityExperience with Atlassian Jira and its ecosystem as an administratorUnderstanding of common Jira usage patterns for various technical and non-technical departmentsExperience as a software developer in PythonProfessional written and spoken EnglishExcellent interpersonal skills, curiosity, flexibility, and accountabilityAbility to collaborate remotely with a diverse set of team members and stakeholders, remain highly motivated, productive, and organized in a fully remote environmentAbility to travel internationally twice a year, for company events up to two weeks long
RESPONSIBILITIES
Manage Atlassian Jira Cloud at CanonicalDesign, document, and implement processes and automation in JiraDesign, document, and implement integrations between Jira and the data warehouseCreate analytical dashboards to enable stakeholders make data-driven decisionsCreate learning resources that scaleWork with engineering, operations, and support teams at a global scaleTake ownership of critical escalations and resolve them in a timely manner
REQUIRED SKILLS
Marketing, Customer service, Customer relations, Training program planning
REQUIRED EDUCATION
Diploma, Associate's degree
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