DEBT COLLECTORS (4 POSITIONS)

JOB TITLE

DEBT COLLECTORS (4 POSITIONS)

NATURE OF JOB

FULL TIME

INDUSTRY

FINANCIAL SERVICES

SALARY

KSHS. 15,500 PLUS COMMISSIONS

JOB LOCATION

MOMBASA ROAD, NAIROBI

DUTIES AND RESPONSIBILITIES

• 
  
• Proactively contact customers with overdue accounts via phone calls, SMS, and field visits where necessary.
  
• Persuasively negotiate repayment terms and secure commitments from defaulters.
  
• Update and maintain accurate records of debtor information and recovery status in the system.
  
• Follow up on payment arrangements to ensure compliance and reduce delinquency.
  
• Advise customers on the terms of repayment and consequences of non-payment.
  
• Escalate complex or high-risk cases to the Collections Supervisor for further action.
  
• Achieve daily, weekly, and monthly recovery targets as set by management.
  
• Maintain professionalism, empathy, and courtesy during all interactions with clients.
  
• Adhere to ethical collection practices and ensure compliance with relevant debt recovery regulations and company policies.
  
• Provide feedback and reporting on collection trends, challenges, and potential improvements.
  

KEY REQUIREMENT SKILLS AND QUALIFICATION

• 
  
• Diploma in any field
  
• Minimum 1 year experience in debt collection, preferably in mobile money or micro-lending sector
  
• Must own and be proficient in the use of a smartphone and basic mobile applications
  
• Persistent, patient, self-motivated, and able to work under pressure
  
• Strong persuasive and conflict resolution skills
  

HOW TO APPLY

• 
  
• If you meet the above qualifications, skills and experience share CV on jobs@britesmanagement.com
  
• Interviews will be carried out on a rolling basis until the position is filled.
  
• Only the shortlisted candidates will be contacted.