Food & Beverage Manager
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Job summary
To provide leadership in the day-to-day running of the F&B Service and Production teams, and Entertainment teams.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Reports To: General Manager
Company; Reef Hotel
Lateral Relationship:
A Member of the Senior Management Team. Cooperates with other Heads of Departments in creating synergies and cordial inter-departmental working relationships.
Directly Responsible For:
1. Food & Beverage Service Outlets
2. Food & Beverage Production
3. Animators and Entertainment
Job Purpose
To provide leadership in the day-to-day running of the F&B Service and Production teams, and Entertainment teams. Strives to promote excellent customer experience while providing world-class products and services.
2. KEY RESPONSIBILITIES
2.1 Leadership
2.1.1 Be the Champion in promoting the Hotel Brand.
2.1.2 Assume responsibility for tracking targets, reporting on targets, achieving targets and finding ways to surpass targets.
2.1.3 Motivate high-performing departmental teams by mentoring team leaders who have credibility throughout the organization.
2.2 Operational Management
2.2.1 Provide supervision and management of day-to-day affairs of the Division within policies established and agreed by the Management.
2.2.2 Lead the F&B Service, F&B Production, Animation and Entertainment teams in providing exceptional customer service in line with policies and procedures.
2.2.3 Ensure that team members have been adequately trained on the SOPs and there is 100% compliance in their implementation.
2.2.4 Prepare regular progress reports on performance versus targets for each department to be shared with the General Manager and Controller.
2.2.5 Based on the targets agreed by the General Manager, recommend any improvements or changes to these plans based on business performance, marketing reality and customer feedback.
2.2.6 Take a lead role in promoting and maximizing sales in the F&B Outlets, F&B Production, Animation and Entertainment departments.
2.2.7 Develop and implement Standard Operating Procedures (SOPs) for all departments/teams.
2.2.8 At all times, work with the F&B Production team to operate a food cost indicator which is in line with the approved budget.
2.2.9 Ensure Food and Beverage standards of hygiene practiced in the Hotel are in congruence with internationally acceptable standards.
2.2.10 Conduct monthly reviews of staff performance with the view to either replacing, promoting or transferring staff based on their competencies.
2.2.11 Participate in the company performance management system for the employees in the Division.
2.3 Exceptional Customer Service
2.3.1 Establish a guest satisfaction feedback system for the Division. This means an aggressive way to direct clients to deliver their feedback via social media such as Google, TripAdvisor, etc.
2.3.2 Review guest feedback with the leadership team and ensure appropriate corrective action is taken.
2.3.3 Be visible and available to guests on a regular basis to monitor service delivery and obtain feedback in real time.
2.4 Enhancement of Revenue
2.4.1 Develop revenue enhancement packages and ideas in coordination with the Sales team to specifically increase revenue in the following areas:
● Family visits on weekends
● Corporate entertainment packages
● Private parties and functions
● Weddings
● Birthdays
● Music and Entertainment
● Special food offers
● Etc.
2.4.2 Oversee all Food & Beverage outlets with an eye to keeping costs under control and increasing sales through all targets possible, such as:
● Family visits on weekends
● Corporate entertainment packages
● Private parties and functions
● Weddings
● Birthdays
● Music and Entertainment
● Special food offers
● Etc.
2.4.3 Review prices, considering competitors, and discuss with the Comptroller/CEO if significant changes are to be made on any menus in food outlets/bars.
2.4.4 Enhance corporate packages for conference snacks to deliver a creative and varied option for conferences within the budgets.
2.4.5 Plan ahead for all long weekends, national holidays and any event to generate income.
2.4.6 Constantly review food sales in line with revenue targets.
2.4.7 Ensure that the presentation of all outlets relating to food and drink is maximized to the best of their ability.
2.4.8 Ensure the food/bar outlets provide world-class service/experience. On average, orders should not take more than 20 minutes to be delivered to the table.
2.4.9 Ensure that buffet arrangements are not only beautiful to look at but well prepared to avoid any wastage or under-supply.
2.4.10 Ensure staff are briefed daily on all specials, changes, missing items, etc.
2.5 Animation and Entertainment
2.5.1 Be in charge of the Animation and Entertainment team to ensure that guests and other Hotel visitors are adequately entertained and occupied during their stay.
2.5.2 Be the flag bearer of the corporate image to all customers and ensure consistency in corporate branding.
2.5.3 Ensure special events, such as Weddings, Birthdays and VIPs, are given undivided attention and all their expectations are fully met.
2.6 Social, Environmental and Ethical Practices
2.6.1 Foster ethical and responsible decision-making.
2.6.2 Display ethical practices in all interactions.
2.6.3 Take part in corporate social responsibilities.
2.6.4 Be responsible for communicating the organization’s Vision, Mission and Values.
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