Hostess

ABOUT THE COMPANY

An MGallery signature hotel where nature meets sophistication and the vibrant essence of Nairobi's cultural and social scene.

JOB SUMMARY

QualificationsYour experience and skills include:Ability to focus attention on guest needs, remaining calm and courteous at all timesStrong interpersonal and problem solving abilitiesAbility to work well under pressure in a fast paced environmentAbility to work cohesively and collaboratively as part of a teamMain Duties:Maintain complete knowledge of:Dining room layout, table/seat/section numbers, proper table setups, room capacity, hours of operation, price range and dress codeRestaurant reservation proceduresDaily house count, arrivals, departures, VIP’s o Scheduled in-house group activities, locations and timesAll department policies / service proceduresAnswer telephone within 3 rings, using correct salutations and telephone etiquette.Take record and confirm restaurant reservations / cancellations in accordance with departmental standards.Communicate reservation or cancellation changes to management as they arise throughout the shift.Monitor the preparation of own assignments, ensuring compliance to departmental standards.Ensure that all menu’s, check folders are cleaned and in sufficient quantity.Ensure that the hostess stand is cleaned and organized.Review the Reservation book, pre-assign designated tables and follow up on all special requests.Greet the guests at the entrance of the restaurant.Seat Guest accordingly to floor plan / being fair to each waiter.Show guests their table which has been designated to themEnsure that the guests are pleased with their table. • Present the open menu to the guest.Ensure that the tables are set to the best service of the guest.Anticipate heavy business times and organize procedures to handle waiting lines.Anticipate guests needs, respond to them promptly and acknowledge guest, however busy and whatever time of the day.Maintain positive guest relations at all times.Be familiar with hotel services / activities to respond to guest inquiries accurately.Handle guest complaints following instant pacification procedures and insuring guest satisfaction.Monitor guests’ reactions and confer frequently with management to ensure guest satisfaction.

REQUIRED SKILLS

Serving and waiting tables, Table setting, Billing customers, Receiving and welcoming guests

REQUIRED EDUCATION

Diploma, Associate's degree