Intake Specialist

 Main Job Tasks and Responsibilities

• Receive files from customer and create patient charts within the billing software
• Prepare PDF files for transfer to Document Review staff
• Verify insurance and perform same/similar checks for DME equipment
• Create orders, ensuring proper data entry techniques and accuracy
• Assist with communication to and from the customer in regard to order reviews and insurance verification
• Obtain insurance prior authorizations for customer
• Request documentation from referral source on behalf of our customer via phone, fax, or email
• Prioritize orders based on customer guidelines and preferences
• Prepare and send Certificate of Medical Necessity to referral source
• Follow and implement all customer guidelines
• Communicate with other Medbill departments and leadership
• Other duties as assigned

Education and Experience

• Bachelor's Degree in any relevant field or a Diploma
• Knowledge of DME/HME process preferred
• Computer knowledge and experience
• Customer service experience preferred

Key Competencies

• Extreme attention to detail
• Excellent verbal and written communication skills
• Reading comprehension and critical thinking skills
• Organized and independent
• Flexible and adaptable
• Sense of urgency

 Pay: Kshs 325/=