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Job Description/Requirements
ABOUT THE COMPANY
Software Technologies Ltd is located in Nairobi along Limuru road, Gigiri. We are one of the Africa’s leading IT solution providers. We offers state-of-the-art, comprehensive solutions, custom software development, consultancy, support and training and STL’s own solution, eHORIZON. Over the last two decades, STL has implemented its solutions and services across various business verticals including Financial Services, Manufacturing, Consumer Services, Public Services, Utilities, Energy, Transportation and NGOs.
JOB SUMMARY
Required Skills & QualificationsDiploma or Bachelor’s degree in IT, Computer Science, or a related field.Hands-on experience with Node.js (basic to intermediate level).Familiarity with Drapcode or other low-code/no-code development platforms.Strong analytical and troubleshooting skills.Excellent communication and client-facing abilities.Ability to translate technical concepts into simple user instructions.Experience in financial or loan management systems is an added advantage.Send your CV and a brief cover letter explaining your relevant experience to the Email provided with the subject line: 'Application – Loan Management System Support'.
RESPONSIBILITIES
Provide technical and functional support to end-users of the Loan Management System.Train clients and staff on system features, workflows, and updates.Handle system configurations, minor customizations, and integrations as needed.Troubleshoot and resolve application issues reported by clients.Work closely with the development team to escalate and track bugs or feature requests.Prepare user guides, FAQs, and training materials for clients.Participate in system deployments and updates, ensuring minimal user disruption.Maintain accurate documentation of support tickets and resolutions.
REQUIRED SKILLS
Software architecture, System architecture, Database administration
REQUIRED EDUCATION
Diploma, Associate's degree
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