Masseuse / Sports Massage Therapist

Department:

Wellness & Recreation

Reports To:

Sports Centre Manager / Wellness Supervisor

Job Location:

Aga Khan Sports Centre

Job Summary

The Masseuse / Sports Massage Therapist is responsible for providing professional massage therapy and wellness services to members, guests, athletes, and clients of the sports centre. The role focuses on relaxation, recovery, injury prevention support, and overall client wellbeing while maintaining high standards of hygiene, professionalism, and customer service.

Key Responsibilities

Massage & Therapy Services

• Provide professional massage therapy services including:
  • Sports massage
  • Deep tissue massage
  • Swedish massage
  • Relaxation massage
  • Reflexology massage
  • Recovery and stretching sessions
• Assess client needs and recommend appropriate treatments.
• Support athletes and gym users with muscle recovery and relaxation.
• Maintain client comfort, privacy, and confidentiality at all times.
• Monitor clients during sessions and adjust techniques where necessary.

Client Care & Customer Service

• Welcome and attend to clients professionally and courteously.
• Explain treatment procedures and aftercare recommendations.
• Maintain accurate appointment and treatment records.
• Handle client inquiries and bookings professionally.
• Promote wellness packages and related services offered by the sports centre.

Hygiene & Safety

• Ensure massage room and equipment are clean, sanitized, and well maintained.
• Follow all hygiene, health, and safety standards.
• Ensure towels, oils, creams, and therapy supplies are adequately stocked.
• Report faulty equipment or maintenance concerns promptly.

Administrative Duties

• Maintain daily treatment logs and schedules.
• Assist in inventory management of wellness supplies.
• Coordinate with reception and management on bookings and client feedback.

Qualifications & Requirements

• Certificate or Diploma in Massage Therapy, Beauty Therapy, Physiotherapy Assistance, or related field.
• Additional certification in Sports Massage Therapy is an added advantage.
• Minimum 1–2 years’ experience in a spa, gym, wellness centre, hotel, or sports facility.
• Knowledge of human anatomy and muscle recovery techniques.
• Good interpersonal and communication skills.
• Professional appearance and conduct.
• Ability to work flexible hours including evenings, weekends, and holidays.

Key Competencies

• Excellent customer service skills
• Strong communication and listening skills
• Professional ethics and confidentiality
• Attention to hygiene and detail
• Ability to work independently and within a team
• Time management and organization skills

Working Conditions

• Indoor wellness/spa environment within a sports centre.
• Requires standing for extended periods and physical stamina.
• May involve weekend and holiday shifts depending on operational requirements.

Performance Indicators

• Client satisfaction and feedback
• Professionalism and punctuality
• Hygiene and cleanliness standards
• Number of repeat clients
• Adherence to operational procedures and schedules