Team Leader
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Job summary
We are hiring for the position of Team Leader
Min Qualification:
Diploma
Experience Level:
Entry level
Experience Length:
2 years
Language Requirement:
English
Working Hours:
Contract - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
Reporting to: Head Of Operations
Employment Type: Contract
Roles and Responsibilities
- Overseeing all activities within a team in the debt collection department operations.
- Deciding how to approach tasks and develop a plan to accomplish them.
- Sharing of information with team members and stakeholders.
- Keeping track and structuring various tasks, employees and documents.
- Determining the targets team members will work toward.
- Develop team strengths and improve weaknesses.
- Being the link between the client and team members for necessary information.
- Support team members in field visits, to negotiate for waivers and Full and Final settlements.
- Preparation of daily and monthly progress reports on accounts held as required by the client.
- Ensure compliance by team members with the full collection processes, controls, policies, and procedures.
- Assist in resolving disputes between customers and clients.
- Initiate the clearance process on cleared debts once you receive proof of payment.
Leadership
- Provide leadership to Account Managers to clearly identify and define their responsibilities, and develop key performance indicators.
Qualifications
- Degree in relevant field with minimum of 2 years of experience in debt collection, or a diploma in a relevant field, with minimum 5 years’ experience in debt collection.
- Computer literacy Ms Word, Excel, PowerPoint, etc.
- Excellent knowledge of working with customer support and or customer information systems.
- Strong Analytical and Negotiation Skills, good problem-solving skills.
- Good communication and interpersonal skills.
- Fluency in both spoken and written English is a must.
Important safety tips
- Do not make any payment without confirming with the BrighterMonday Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
