Telephone Operator (Locum)

JOB SUMMARY

RequirementsDiploma in Public Relation, Diploma in Telecommunications Operations Management, or its equivalent qualification from a recognized Institution.At least one year working experience in a similar position in an organization handling 100+ calls per dayAbility to memories numbers accurately.

RESPONSIBILITIES

Ensure feedback of booked calls is given within 5 minutesEffectively and efficiently handling of all incoming and outgoing calls as per policy.Maintaining records of all outgoing calls.Monitor all calls accordingly and report any Telephone abuse.Timely Communication to end user is vital during system downtimeOperate paging systems and intercoms to communicate during emergency servicesTimely reporting of non-functioning equipment as and when required.Report faulty extensions / equipment and record the findingsTesting of lines and Public Address System ServiceabilityEnsure work instructions and standard operating procedures are followed throughout cluttering the office.Timely Response to all emergency callsEnsure correct information for all emergency calls is recorded and communicated / escalated to the relevant personnel immediately Aware of back-up plan in case the primary equipment failure.Record all emergency Codes indicating area and time accordingly of the emergency.Ensure read back for booked numbers is done before dialing to ensure correct numbers are dialed.Ensure compliance to all booked callsEnsure proper handing over after every shift, while proceeding on off or leaveEnsure hand over of all pending calls /messages after every shift or before taking a breakTo ensure delivery of cost-effective services.To deliver quality services in the operations.To deliver customer service excellence.

REQUIRED SKILLS

Customer service, Written communication, Answering telephones and call management, Call center management

REQUIRED EDUCATION

Diploma, Associate's degree