Warehouse Coordinator
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Job summary
As a Warehouse Coordinator, you will be responsible for the optimal utilization of resources, promoting teamwork and a positive work culture, building strong customer relationships, assessing risks, inventory management, and maintaining best warehouse practices.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant Location:
Kenya
Job descriptions & requirements
REPORTING TO: Warehouse Manager
JOB DESCRIPTION & SUMMARY
As a Warehouse Coordinator, you will be responsible for the optimal utilization of resources, promoting teamwork and a positive work culture, building strong customer relationships, assessing risks, inventory management, and maintaining best warehouse practices.
Detailed Key Responsibilities
● Oversee daily warehouse operations, including timely and accurate receiving, order processing, dispatch, proof of delivery returns, and overall inventory management.
● Ensure the team adheres to the set-out warehouse standard operating procedures.
● Lead and mentor a diverse team, fostering a collaborative and high-performance work culture.
● Build and maintain strong relationships with customers to ensure satisfaction and loyalty.
● Identify potential risks within the warehouse and last-mile delivery operations, develop mitigation strategies, and improve processes.
● Ensure warehouse compliance with relevant regulations and safety standards.
● Implement process improvements to enhance output and operational efficiency.
● Ensure optimal use of technology and data analytics to streamline operations.
● Monitor warehouse expenditures and implement cost-saving measures.
● Monitor and evaluate customer deliveries, develop strategies to reduce expenses, optimize truck utilization, and improve maintenance.
● Address and resolve customer complaints or concerns in a professional and timely manner.
● Conduct regular training sessions to enhance team skills and productivity.
● Ensure daily cycle counts and monthly reports are shared on time and resolve arising variances.
● Be fully responsible for safety at the various workstations with zero Lost Time Accidents (LTA).
● Maintain an up-to-date POD report and ensure proof of deliveries are returned within the provided TAT.
● Plan and assign tasks to warehouse staff, keeping track of their performance and efficiency.
● Liaise with clients to set up monthly and quarterly stock takes.
● Prepare and submit accurate and timely reports as required by management and customers.
● Engage actively in sustainability programs while leading the warehouse department in achieving Environmental, Social, and Governance (ESG) goals.
● Listen to colleagues' ideas, recognize and motivate them when they fulfil their work, provide feedback on staff performance, and offer support when required by the team.
● Participate actively in the induction process to ensure new employees feel welcome and valued, setting the foundation for them to become productive and positive contributors.
● Develop innovative ideas to enhance the organization's image and improve the overall working environment.
● Foster a commercial culture by identifying and actively developing new and existing revenue streams while implementing cost-cutting measures.
● Perform other duties as required or directed.
Requirements
● Bachelor’s Degree or Diploma in Supply Chain Management, Logistics, Business Management, or a related field.
● Minimum of 3 years & progressive experience in warehouse and logistics management.
● Strong knowledge of warehouse operations, inventory management, and transportation planning.
● Experience using ERP or Warehouse Management Systems (WMS).
● Excellent leadership, planning, and problem-solving skills.
● Excellent communication and interpersonal skills.
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