CENTER IN CHARGE

Level:                                                 Senior level

Location:                                           Nairobi

Industry:                                            HealthCare/Medical

Nationality:                                       Kenyan

Age Group:                                        35 & above

Salary:                                                200,000 gross

Job role

This role involves direct accountability for coordinating activities across all departments, including Clinical, Nursing, Administration, Diagnostic, and Support Services. The ideal candidate will ensure all patient pathways run smoothly, manage resource allocation, achieve operational KPIs, maintain strict regulatory compliance, and provide senior reporting to uphold the highest standards of service quality and patient experience.

Academic & Professional Requirements

• A Bachelor's or Master's degree in Healthcare Administration, Business Management, Clinical Science, or a related field.

Experience

• Proven experience 10 Years in a leadership or managerial role within a clinical or healthcare setting (e.g., Operations Manager, Nursing Director, or similar).
• Demonstrable track record of managing diverse operational departments and achieving challenging organizational KPIs.
• Strong understanding of healthcare regulatory environment and quality assurance standards.

Technical Skills

·        Proficiency in budgeting software and spreadsheets, Skills in financial analysis, cost-cutting, and resource allocation and understanding of medical billing, coding

·        Deep knowledge of local, state, and federal healthcare laws.

·        Expertise in using and managing Electronic Health Records (EHR) / Electronic Medical Records (EMR) systems and Skills in quality assurance/quality control to monitor standards

·        Ability to collect, analyze, and interpret complex quantitative and qualitative healthcare data including patient outcomes, operational efficiency metrics.

·        Skills in overseeing and optimizing the flow of medical supplies, equipment, and pharmaceuticals.

·        Knowledge of HR policies, including hiring, disciplinary procedures, performance reviews, and staff scheduling/roistering.

·        A foundational understanding of clinical processes and patient care pathways and Knowledge of medical terminology

Responsibilities & Requirements

1. Daily Operational Management and Coordination

• Oversee and coordinate the daily activities of all departmental heads and teams (Clinical, Nursing, Admin, Diagnostics, and Support) to ensure efficient workflow and seamless patient transitions.
• Manage the daily allocation and utilization of critical resources, including staff scheduling, equipment, supplies, and facility space, balancing operational demands with budgetary constraints.
• Monitor service delivery to ensure consistency, quality, and adherence to established protocols across all touch points.

2. Performance Management and Reporting

• Define, monitor, and report on key Operational KPIs (e.g., patient throughput, bed occupancy rates, average waiting times, resource utilization, and efficiency metrics).
• Prepare accurate and timely reports for senior management regarding operational performance, compliance status, resource needs, and strategic progress.

3. Quality, Compliance, and Risk Management

• Ensure the Centre operates in strict adherence to all local and national healthcare regulations, licensing requirements, and accreditation standards.
• Work closely with the Quality and Clinical Governance teams to maintain and enhance high service quality and patient safety standards.

4. Patient Experience and Stakeholder Management

• Act as an escalation point for complex patient complaints and ensure that the staff delivers an exceptional and consistent patient experience.
• Foster a positive and collaborative working environment that supports multidisciplinary teams and promotes shared accountability for patient outcomes.
• Serve as the primary operational liaison between clinical staff, administrative departments, external partners (e.g., suppliers, regulatory bodies), and senior leadership.

Benefits:                                            As per the company policy

Joining:                                             Immediate