- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 3 years
Job Description/Requirements
ABOUT THE COMPANY
We are a team of dedicated professionals from Finance, Accounting, Human Resources, Career Counsellors, Mental Health Consulting and ERP sectors. Headquartered in Kenya, East Africa, with affiliates based in Africa, India, Middle East, North America, we offer an entire spectrum of consultancy services in Human Resources, Placements & Trainings, Career Counselling for Professionals & Students, Corporate & Individual Trainings, Authors & Writers Trainings, Accounting, Financial & Secretarial Services, Corporate Financial Services and ERP Implementation & Training.
JOB SUMMARY
We are urgently looking for a Customer Service - Freight Forwarding whose role will be focusing on coordinating and supporting the movement of cargo while ensuring smooth communication between clients, carriers, and internal teams. Here is a clear breakdown of the typical job responsibilities:Qualifications & SkillsDiploma or Degree in Logistics, Supply Chain, or related field.Minimum 2–3 years' experience in freight forwarding or customer service (preferred).Good understanding of shipping documentation (HBL, MBL, LOI, DN, etc.).Strong communication, coordination, and follow-up skills.Ability to work under pressure and meet strict deadlines.Excellent attention to detail and problem-solving skills.Proficiency in MS Office and freight forwarding softwarePersonal AttributesCustomer-focused with a positive attitude.Highly organized and proactive.Strong interpersonal and teamwork abilities.Professional, reliable, and committed to accuracy.Joining: Immediate
RESPONSIBILITIES
Shipping Line Coordination DutiesTrack shipments and liaise with shipping lines for earlier connections and updates.Request shipping line invoices and verify accuracy before processing.Present invoices for payment approval and follow up on payment status.Follow up on pending, delayed, or missing invoices and credit notes.Dispute incorrect invoices and track resolution.Manage account reconciliations with various shipping lines.Assist customers with any shipping line–related issues or documentation needs.Support overseas and local agents with shipping line processes and queries.Prepare and share relevant shipping line performance and operations reports.Other responsibilities include:A. Agent AllocationNominate load port agents based on customer confirmation regarding shipments.Ensure timely communication with overseas agents for smooth coordination.B. Job Creation & DocumentationCreate jobs in the system as per shipment requirements.Follow up with agents for draft documents.Share draft House Bills of Lading (HBL) with customers for review and approval.Manage draft confirmation and ensure accuracy before finalization.C. Pre-AlertsFollow up with agents to obtain all shipment documents (MBL, HBL, Delivery Notes) once the vessel sails.Ensure timely circulation of pre-alerts to customers and internal teams.D. Letter of Indemnity (LOI) ManagementPrepare LOI formats as per shipping line requirements.Send LOI templates to customers for printing on company letterhead.Share completed LOIs with shipping lines for Through Bill of Lading (TBL) conversions.
REQUIRED SKILLS
Customer support, CRM systems, Order handling, Communication, Freight forwarding, External communication, Account management, Reporting, Verbal communication, Sales support, Customer service
REQUIRED EDUCATION
Diploma, Associate's degree
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