Customer Service Trilingual (English and French)
Oasis Outsourcing
- Minimum Qualification :
- Experience Level : Entry level
- Experience Length : 1 year
Job Description/Requirements
ABOUT THE COMPANY
We are a Business Process Outsourcing company in Kenya. We offer reliable data annotation, customer support, and outsourced HR services.
JOB SUMMARY
Customer Service Representative (English & French) On site: NairobiWho We’re Looking For🔎 Fluent in French (C1 – written & spoken)🔎 1+ year experience in customer service or similar roles🔎Excellent communication and problem-solving skills🔎Able to multitask and thrive in a fast-paced environment🔎Flexible and ready to work shifts🔎Comfortable taking a medium typing speed test🔎Proactive, independent, and eager to make a differencePerks You’ll Love🔝 Transport allowance🔝Collaborative, growth-oriented work environment🔝Incentives of $100–$150 USD for hitting your KPIs
RESPONSIBILITIES
What You’ll Be Doing:✅ Handle calls and live chats like a pro.✅ Manage up to 2 chats at once, replying fast, first message in 40 seconds, follow-ups under 2 minutes.✅Use templates to speed up responses and keep everything accurate.✅Keep the conversation flowing across 92 chats per day on average.✅Solve customer issues related to orders, accounts, and products, making every interaction positive.✅ Take calls in English and French, offering solutions like refunds or replacements when needed.✅Keep accurate records and work closely with your team to meet goals and exceed expectations.
REQUIRED SKILLS
Customer service, Customer relations, Call center operation (customer support), Interpersonal relationships building
REQUIRED EDUCATION
High, secondary school
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