Imports/Exports Specialist
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Job summary
The Imports/Exports Specialist is responsible for managing clearing and forwarding (C&F) operations while serving as the primary point of contact for key clients.
Min Qualification:
Bachelors
Experience Level:
Mid level
Experience Length:
3 years
Job descriptions & requirements
Department: Clearing & Forwarding
Duty Station: Nairobi
Role Overview
The Imports/Exports Specialist is responsible for managing clearing and forwarding (C&F) operations while serving as the primary point of contact for key clients. The role focuses on delivering efficient logistics solutions, ensuring compliance, optimizing costs, and driving client satisfaction and business growth.
You will oversee end-to-end shipment processes, coordinate with internal and external stakeholders, and develop tailored logistics solutions to meet client needs.
Key Responsibilities
Client Relationship Management
- Serve as the main point of contact for assigned clients, building and maintaining strong relationships.
- Understand client needs and provide customized logistics solutions.
- Conduct regular client engagements and participate in quarterly business reviews.
Operations & Coordination
- Manage end-to-end import and export processes, including shipment tracking and delivery.
- Coordinate with shipping agents, port authorities, and internal teams to ensure timely cargo clearance and delivery.
- Oversee cargo offloading, container returns, and deposit recovery processes.
- Update port clerks on incoming shipments and share required documentation promptly.
Documentation & Compliance
- Prepare and submit accurate import/export documentation and customs declarations.
- Ensure compliance with local and international trade regulations and safety standards.
- Maintain proper records and ensure timely issuance of shipping documents.
Cost Optimization & Revenue Growth
- Identify opportunities to optimize clearing and forwarding operations and reduce costs.
- Engage clients on competitive shipping solutions while maintaining profitability.
- Identify opportunities to upsell or cross-sell additional services.
- Ensure accurate cost capture and support timely billing and collections.
Risk Management & Reporting
- Identify operational risks and implement mitigation strategies.
- Prepare and submit weekly, monthly, and client reports as required.
- Stay updated on industry trends and regulatory changes and advise stakeholders accordingly.
Team Leadership & Collaboration
- Support team coordination and foster a high-performance work environment.
- Conduct training sessions to enhance team capability and productivity.
- Participate in onboarding and induction of new employees.
Other Duties
- Perform any other duties as assigned by management.
Requirements
- Bachelor’s degree in Logistics, Supply Chain Management, Procurement, or a related field.
- Minimum of 3 years’ experience in freight forwarding, shipping, or logistics.
- Strong understanding of import/export procedures, air and sea freight operations.
- Proficiency in preparing shipping and customs documentation.
- Excellent communication and client management skills.
- Strong analytical and problem-solving abilities.
- High level of accuracy and attention to detail.
- Ability to work independently and within a team.
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